Tier 1 Help Desk Technician
Current- Deliver prompt and effective technical assistance to end-users via phone, and email.- Diagnose and troubleshoot hardware, software, and network issues, aiming for first-call resolution whenever possible to minimize downtime and ensure user satisfaction.- Identify and escalate complex or unresolved technical issues to appropriate support teams.- Create and update accurate documentation for troubleshooting procedures, common technical issues, and solutions to contribute to the organization's knowledge base.