-Responsible for the application process to enable new organistations to be recognised to deliver qualifications. There is a requirement to obtain and interpret key documents relating to policy and procedure and workforce qualifications to satisfy the demands of qualification regulators.-Utilisation of systems to record intelligence received relating to instances of malpractice within other Awarding Organisations which enables us to effectively monitor the effects this has on our organisation.-Implemented a reporting system which enables me to see any changes a centre has made to their qualification delivery workforce. I then check these personnel are appropriately qualified to perform the duties they are assigned to and approve or reject accordingly, offering constructive feedback to the centres concerned.-Lead investigations into suspected cases of forgery, malpractice and maladministration leading to the fraudulent awarding of qualifications.-Responsible for the issuing and payment monitoring of new centre application fees, the outcome of which is then fed to the finance team for credit control action to be implemented.-Review and analyse claims for special considerations and reasonable adjustments relating to learners on qualifications and grant or reject these as appropriate.

- Responsible for the processing and administration of player registrations; this requires a high level of organisation to ensure the club is compliant with Football Association regulations.- Reporting of results and all associated post match paperwork.- Liaise with other UK football clubs in order to arrange fixtures and provide referees for matches.- Undertake a varied role during matchday operations. This may include all regulatory requirements being met through validation of player information to supporting other club colleagues and effectively maintaining a consistent and flexible approach to the day.

- Management of the administration of the Rugby Football League Coaching Programme and fulfilment of resource orders for the Football Association, England and Wales Cricket Board and England Netball- Implemented a training plan to upskill team members by identifying the individual areas of work they lacked experience in. I then created work programs for each staff member which required them to work closely on task with more confident members of the group to ensure increased confidence levels across the team.- Revised the procedures used when providing a service to the various contracted clients and ensured these met the bespoke needs of each. Produced step by step guides so these were available to all team members and would enable the needs of the client to be met regardless of the capacity of the individual team member with responsibility for said client.- Analysed data provided by clients to ensure the smooth production of certificates for learners.- Worked closely with other departments to effectively manage stock held on behalf of clients.

- Provide excellent customer service to the public attending events at The First Direct Arena in Leeds. This includes crowd management, verification of tickets and being a visible point of contact for visitors.- The role varies with each event and I am approached with many queries from attendees. This may include explanation of ticket/seating arrangements, specific details to the show and supporting a variable range of accessibility needs.- Due to the nature of the late night events I can sometimes be placed in a difficult situation which requires control and resolution. I listen to customers who express dissatisfaction and I approach the situations calmly to resolve the difficulties and disputes encountered.

- Led the co-ordination of the organisations Intermediate Standard Equality Action Plan. This involved liaison with staff members at all levels across the organisation to identify work they were doing which could be deemed suitable evidence for the application, then presenting this in an appropriate format.- Maintained a record of the organisation learning and development budget. This involved the creation of a spreadsheet broken down into months and then split between the appropriate teams. This had to be presented to finance on a quarterly basis and available for scrutiny by senior management at any time.- Responsible for the travel and accommodation requirements of all remote working members of staff when attending HQ and various meetings throughout the country.- Event organisation for internal training days and team building activities.

Review and input orders for items of IT software onto SAP

Using Systems Application Processing (SAP); I collated staff timesheets and manually input working hours data ensuring strict weekly payroll deadlines were met. This activity was undertaken with care and diligence as any errors had an adverse impact to the company payroll and against individual payees.Maintained the stock level of plant and materials; by ensuring that where various items were required, they were ordered in a timely manner.I managed external business relationships within financing and was charged with ensuring companies receipt all invoices, any issues identified were resolved effectively with minimal delay or dissatisfaction to both parties.

- Responsible for the pay and allowances of over 200 Joint Services personnel. This involved having an in depth knowledge of the different systems used by the Army, Navy, and Air Force and implementing them effectively. Exceptional communication skills were required to enable me to provide the same level of service to all ranks ranging from new recruits to the highest ranking military officers.- Led the Personnel Management Support section of the office which involved initiating staff appraisals and the system creation of discipline cases. The nature of this work required me to display the utmost sense of confidentiality. I also acted as point of contact for the issuing of ID Cards and Medals which required a great sense of organisation and accountability.- Displayed an enthusiastic attitude towards mentoring and supporting new and junior members of staff, guiding them through unit inductions and helping them settle into their role within the administration environment.- Performed the role of Operations Room Narrative and Incident Board Operator. This involved working alongside the ships captain and transcribing his words verbatim whilst at action stations, or supporting the ships damage and control teams to fight fires and floods. These roles required me to display effective decision making and be able to deliver results at a rapid pace in a high pressured environment.- Deployed as part of the ships on board first aid team. This required an ability to work as an effective part of a team, supporting the other first aid team members aswel as the fire fighting and flood defence teams in high pressured, potentially life threatening situations.