Liam Black Email & Phone Number

Bear, De, Us

Wilmington, Delaware, United States

Greater Philadelphia Area

•Reviewed job applications to identify, interview, and recommend optimal candidates.•Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate information.•Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.•Worked with recruiting teams and HR representatives to accomplish hiring objectives.•Wrote and mailed offer letters.•Maintained thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry needs•Delivered friendly assistance with new hires throughout interviewing and hiring process.•Developed and updated spreadsheets and databases to track, analyze, and report on performance data.•Developed and facilitated new-hire orientations.•Communicated with client central hiring teams and field management on status of hires for their locations.

Newark, De

• Implemented up-selling strategies such as recommending accessories and complimentary purchases to boost revenue• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs•Trained and developed new sales team associates in products, selling techniques and company procedures.•Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.•Engaged with customers to effectively build rapport and lasting relationships.

Newark, De

• Created content to post on company's social media (Instagram, Facebook), resulting in gaining 600 followers among all platforms • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably• Mentored and guided team during decision-making to optimize profitability, marketing strategy and communications planning

Newark, De

• Trained and developed over 30 Sales Associates in company processes, product knowledge, customer service and selling techniques• Led over 20 educational sales and policy training seminars.• Developed and implemented sales strategies to increase revenue

Newark, De

• Provided customer service with every client, asking questions to uncover shopping needs and suggesting options for add-ons to increase sales.• Collected and prepared online orders.• Maintained sales floor and upheld company’s standards.

Wilmington, De

• Maintained physical files and digitized records for seamless updating and retrieval by team members• Supported Community Education and Development staff on special assignments, including the Annual Community Mental Health Conference and E-Racing the Blues for Mental Health Walk.• Collected and published content on agency's social media platforms (Facebook, Twitter, and Instagram)

Bachelor'S Degree, Human Services, General

Education record