Liam Blakemore Email & Phone Number

Reading, England, United Kingdom

Key Responsibilities:● Provide expert customer service by attending sites to identify and resolve network, system and related telecoms and IT faults for all major UK mobile network operators where the faults have varying levels of impact on network performance● Diagnose and resolve hardware and software problems whilst acting as the first point of contact for all technical queries ● Talk clients through a series of actions to help set up systems or resolve issues● Troubleshooting system and network problems and diagnosing and solving hardware faults● Providing support, including procedural documentation and relevant reports● Responding within agreed time limits to call-outs; prioritising and managing many open cases at one time;● Quoting for new hardware / Installation of new hardware● Testing and evaluating new technology● Developed a robust understanding of TCP/IP, MPLS, IMS and 3GPP standards ● Actively participate in a 24 x 7 x 365 call out rotaKey Achievements:● Nominated as team representative for the Ericsson ‘Your Voice’ scheme, to undertake the purpose of liaising with senior team members and management to review best working practices and suggest new ways of working● Demonstrated CPD in order to ensure ability to work across multiple customer networks and equipment● Provided training for colleagues on maintaining Nokia Flexi Multi Radio BTS in a GSM/LTE application● Worked as a mentor for new employees providing on the job training

Key Achievements:● Attended a block-release college course studying for a BTEC Level 3 National Certificate in Communications Technology● Received on the job training from colleagues in both a Data Centre and Field Environment whilst also working towards an NVQ Level 3● Proactively sought to improve knowledge and experience by being inquisitive, self-study and agreeing to work across the country as when required● Reviewed at six monthly intervals, consistently exceeded expectations● Progressed to the title of ‘Field Technician Apprentice’ between September 2011 and September 2012 before moving on to present role as a qualified Field Engineer

Btec Level 3 National Certificate, Communications Technology/Technician, Double Distinction

7 Gcse'S Grades A-C