As a Sales Trader:- Advanced Product Knowledge on financial products and markets.- Continued to execute trades for retail as well as higher value clients on various equity and derivative products (Shares & ETFs, Indices, Forex, Commodities, cryptocurrency, bonds and options).- Market analysis of financial exchanges in Europe, UK, US and SA to prepare for increased volumes and volatility.As a Trading Services Specialist:- Stakeholder engagement with leadership groups of Trading Operations, Payments Operations, Dealing Desk, Premium Client Management and other departments.- Monitoring and reporting KPI’s, CSAT and performances of Trading Services South Africa.- Service Manager – monitoring of Global KPIs and SLAs.- Involved in Hiring and Training new colleagues.- Project Management: focused on advancing technology and agent service levers to increase customer satisfaction and productivity.- Front line Client complaint resolution specializing in payments and failed trade orders.

- Daily customer engagement via phone, email and chat services about the financial markets, trading systems and financial trading products.- Trained and passed Trade Execute Test to execute trades for retail clients on various financial products ((Shares & ETFs, Indices, Forex, Commodities, cryptocurrency, bonds and options).- Customer support and problem solver.