Liam Brennan

Liam Brennan Email and Phone Number

Co-Founder at BusterBox (Formerly ScoobyBox) @ Buster Box
Liam Brennan's Location
Ireland, Ireland
Liam Brennan's Contact Details

Liam Brennan personal email

n/a

Liam Brennan phone numbers

About Liam Brennan

I am an ambitious, hardworking, goal orientated individual who is extremely passionate about Entrepreneurship and subscription commerce. I have a proven track record in creating and scaling a subscription box company to thousands of subscribers in multiple markets.

Liam Brennan's Current Company Details
Buster Box

Buster Box

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Co-Founder at BusterBox (Formerly ScoobyBox)
Liam Brennan Work Experience Details
  • Buster Box
    Co-Founder
    Buster Box Jan 2016 - Present
    Co Founder of BusterBox.com. A monthly delivery of healthy organic treats, cool unique toys and fun dog accessories. Let BusterBox take care of your dog and never step foot in the pet shop again.
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  • Convergys
    Team Lead
    Convergys Jan 2017 - Apr 2017
    I manage a team of 24 support professionals on the new BT Contract. Training and coaching support professionals around BT policies and proceduresDealing with manager escalations and complaintsDaily analysis of metrics and ensuring KPI'S are met for the clientIn charge of monthly payroll and holidaysinvolved in recruitment of employees during ramp of phase
  • Convergys
    Technical Team Lead - Microsoft Surface / Windows 10
    Convergys Feb 2013 - Aug 2016
    Dublin Ireland
    • My duties include supervising a team of up to 16 support professionals. Its my job to help ensure all KPIs and targets are reached for the client. • I do this by monitoring chat and call flows and providing second level troubleshoot steps to the agents to ensure that first contact resolution is achieved for each customer. • Mentor support professionals on a daily basis by checking cases, putting together impact sessions and providing constructive feedback. This helped each agent develop their technical knowledge and customer service skills. • Use an in house ticketing system to flag any issues with tools to the client. • Read and approve each escalation to make sure all the information provided is correct before the case is sent to the care team.• Participate in weekly calls and meetings with the client and the development team. These calls and meetings are used to discuss processes and policies, existing cases and any product improvement suggestions.
  • Convergys
    Xbox Support Chat Representative
    Convergys Dec 2012 - Sep 2013
    Ireland
  • Convergys
    Support Professional Level 2 - Microsoft Surface / Windows 8
    Convergys Sep 2012 - Feb 2013
    Dublin

Liam Brennan Skills

Business Intelligence Call Centers Entrepreneurship Technical Support Information Technology New Business Development Small Business Cellular Communications Internet Entrepreneur Import Export Supervisory Skills Staff Supervision Web Chat Mentoring Online Marketing Google Adwords Google Analytics Team Leadership Customer Satisfaction Customer Service Customer Experience Troubleshooting Team Management Time Management Management Computer Hardware Service Delivery Customer Support Process Improvement Contact Centers Business Process Improvement Business Development Cash Flow Management Growth Hacking Business Growth Strategies

Liam Brennan Education Details

  • Malahide Community School
    Malahide Community School
    Leaving Certificate.
  • Malahide Community School
    Malahide Community School

Frequently Asked Questions about Liam Brennan

What company does Liam Brennan work for?

Liam Brennan works for Buster Box

What is Liam Brennan's role at the current company?

Liam Brennan's current role is Co-Founder at BusterBox (Formerly ScoobyBox).

What is Liam Brennan's email address?

Liam Brennan's email address is li****@****gys.com

What is Liam Brennan's direct phone number?

Liam Brennan's direct phone number is (087)-359*****

What schools did Liam Brennan attend?

Liam Brennan attended Malahide Community School, Malahide Community School.

What are some of Liam Brennan's interests?

Liam Brennan has interest in Catching Up With Friends, Entrepreneurship, Gaming, New Technologies, Business Opportunities.

What skills is Liam Brennan known for?

Liam Brennan has skills like Business Intelligence, Call Centers, Entrepreneurship, Technical Support, Information Technology, New Business Development, Small Business, Cellular Communications, Internet Entrepreneur, Import Export, Supervisory Skills, Staff Supervision.

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