Liam Broad Email & Phone Number

Stoke-On-Trent, United Kingdom

In a hugely advancing area of mobile technology, liaising with a large client base in order to enhance customer experience.As a member of the directors complaints team, I work closely with teams worldwide, to provide and resolve a multitude of issues, which are faced by our clients. The role of my position, means working closely with senior management, to solve a variety of problems and ensure that complaints follow our tried and tested escalation process. This means maintaining motivation and time management skills, in order to resolve issues in the fastest possible manner. Having been cross skilled across the department, I often correspond with the media, government officials, VIP's and Ombudsman services. Whilst this is a large responsibility, I find in the face of adversity, I strive to better myself and represent our companies brand and values.Having such a diverse role can mean resolving anything from the simplest of issues, to in depth investigations across a multitude of platforms. Managing customers expectations and being able to objectively handle their issues, is paramount to a good customer experience. Working as part of a large team, Collaboration and communication is a must. Whilst the role calls for taking ownership of an issue, team support is an invaluable resource, which aids in the development of skills and knowledge.

-Interact with a large number of clients and aid them in creating long term solutions. -Managing finances and taking initiative in tasks in order to complete them in a timely manner. -Use of internal systems and digital alternatives on a regular basis. -Maintaining a rapport with colleagues and clients to provide an excellent service. -Trained in fraud prevention, sanctions and anti-money laundering.

Webex Via Singapore

Role: Analysing social and General media to pick up trends in order to maximise exposure within the company. Communicating with clients and streamlining information into manageable and interesting data.I believe that the following transferable skills can be applied to any new roles of which I take on;Social Media Skills: Through actively using social media both professionally and personally, I am able to absorb information quickly and give an articulate analysis or summary. I am able to, through using trends, investigate the best areas of exposure. Media interests: My enjoyment of the media has increased markedly through my recent contributions to multiple debates and blogs online. I feel that I have also developed a critical interest in journalism and new media, allowing me to gain perspective on greater analysing articles as a whole.ICT Skills: During both college and university I have expanded my knowledge of Microsoft programmes and coupled them with my enjoyment of researching topics online, across all areas of interest.Research skills: I am able to critically select and re-articulate information at a competent level. Researching any areas, that I myself did not understand, to raise my competency and be a reliable source.

London Bridge

-Gathering information relevant to the current study subject as well as managing appointments within the companies working hours. -Excellent telephone manner and data gathering skills. -Presenting data in a imaginative way, to aid public consumption-Editing and formatting of articles, including; reports, policy briefs and alternate publications

Biomedical Sciences, General

Activities and Societies: Model UN LGBT Communications officer -Qualitative and Quantitative Research Methods -Improving Biology.

Education record