Liam B. Email and Phone Number

Coached multiple students on mastery of complex nursing curriculum. Recruited 3 additional nursing tutors quadrupling the number available.

Provided nursing student perspective throughout tenure process. Coached instructor to improve teaching and classroom management techniques.

Developed information sharing and management systems resulting in improved information access. Worked with department, division, and unit representatives to design and build tailored solutions within the SharePoint ecosystem. Provided assistance in bulk file transfer from network drives. Provided one-on-one training to staff and system administrators. Assisted the Public Information Officer and OPS Captain with special projects

Led the training team and coordinated internal communications and procedural documentation.

Consulted with and lead 100+ process improvement teams. Facilitated research and implementation project planning. Educated teams on quality management statistical analysis techniques. Provided oversight to coordinate concurrent initiatives across departments.

Designed and facilitated technical job skills, professional development, and software training courses. Conducted educational seminars at state and national industry conferences.

Provided member-centered customer service by phone and in branch.