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Liam Bui Email & Phone Number
Service Designer
at
Workplace Injury Commission
1 work email found
@auspost.com.au
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Designer
Location
Melbourne, Victoria, Australia
Company size
Who is Liam Bui? Overview
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Quick answer
Liam Bui is listed as Service Designer at Workplace Injury Commission, a company with 120 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a work email signal at auspost.com.au and a matched LinkedIn profile for Liam Bui.
Liam Bui previously worked as Director at Bcx Consulting and Senior Experience Designer at Crown Casinos. Liam Bui holds Bachelor Of Applied Science (B.A.Sc.), Mathematics And Computer Science from Swinburne University Of Technology.
Company email context
Email format at Workplace Injury Commission
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{first}.{last}@auspost.com.au
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AeroLeads found 1 current-domain work email signal for Liam Bui. Compare company email patterns before reaching out.
Profile bio
About Liam Bui
Customer Journey MappingCustomer Experience strategy Process ImprovementService Design Human Centred DesignCertified SAFe AgilistChange ManagementOmni-Channel Customer Experience ManagementContact Centre BenchmarkingCoachingCall Quality Monitoring Programs
Listed skills include Process Improvement, Change Management, Customer Experience, Stakeholder Management, and 22 others.
Current workplace
Liam Bui's current company
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Workplace Injury Commission
9 roles
Liam Bui work experience
A career timeline built from the work history available for this profile.
Director
Sep 2019 - Aug 2022
Customer Experience Manager
Mar 2016 - Sep 2019
Customer Experience Delivery Manager
May 2015 - Mar 2016
Customer Experience Design Lead
- Facilitating the delivery of the customer experience channel development strategy.
- Development of journey maps aligned to segment CVPS.
- Designing service experiences across all channels.
- Defining AGL’s Omni Channel experience.
- Identification and alignment of business processes to measure and deliver against service objectives.
Sep 2014 - May 2015
Service Experience Business Partner
- Understand and document the Customer Journey and deliver compelling business cases that drive measurable reduction of customer effort and operational costs.
- Coordinate Operations wide activity in relation to key programs to drive and support Customer Experience improvement initiatives across Operations.
- Leadership and execution on specific Operations projects to deliver an improved end Customer Experience.
- Provide recommendations that advocate change to deliver measurable impact on agreed business metrics.
- Manage the VOC (Customer Survey) process.
Jan 2010 - Aug 2014
Client Customer Experience Manager
- Maintaining and strengthening client relationships to ensure all customer experience solutions meet and exceed their expectations.
- Analyse & produce of all customer experience deliverables to a large client base to drive continuous improvement of their key customer contact channels inclusive of call centre, email & face-to-face (branch).
May 2007 - Dec 2009
Retention Quality Assurance Coach
- Responsible for driving Customer Experience improvement within Contact Centre
- Responsible for accreditation of all Quality Analysts
- Ongoing Calibration sessions with all Accredited Quality Analysts
- Individual Coaching and Performance Management of Quality Analysts
- Direct Quality Monitoring of large sample of contact centre calls
- Operational planning and Quality Monitoring scheduling
Feb 2006 - May 2007
1 education record
Liam Bui education
FAQ
Frequently asked questions about Liam Bui
Quick answers generated from the profile data available on this page.
What company does Liam Bui work for?
Liam Bui works for Workplace Injury Commission.
What is Liam Bui's role at Workplace Injury Commission?
Liam Bui is listed as Service Designer at Workplace Injury Commission.
What is Liam Bui's email address?
AeroLeads has found 1 work email signal at @auspost.com.au for Liam Bui at Workplace Injury Commission.
Where is Liam Bui based?
Liam Bui is based in Melbourne, Victoria, Australia while working with Workplace Injury Commission.
What companies has Liam Bui worked for?
Liam Bui has worked for Workplace Injury Commission, Bcx Consulting, Crown Casinos, Australia Post, and Agl Energy.
How can I contact Liam Bui?
You can use AeroLeads to view verified contact signals for Liam Bui at Workplace Injury Commission, including work email, phone, and LinkedIn data when available.
What schools did Liam Bui attend?
Liam Bui holds Bachelor Of Applied Science (B.A.Sc.), Mathematics And Computer Science from Swinburne University Of Technology.
What skills is Liam Bui known for?
Liam Bui is listed with skills including Process Improvement, Change Management, Customer Experience, Stakeholder Management, Strategy, Performance Management, Project Management, and Business Process Improvement.
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