Liam Burns Email & Phone Number

Nashville, TN

• Reviews, updates, and creates security and compliance policies alongside the Strategic Technology Solutions Governance, Risk, and Compliance team, the State of Tennessee's central information technology service bureau.
• Establishes the confidentiality of information presented in contractual documentation by ensuring tens of thousands of documents and other materials related to state contracts or services do not contain vulnerable or.
• Collaborates with over 50 diverse contracting agencies to enforce state and federal guidelines for services rendered to the state.
• Expedited and improved audit preparation by creating a control-relation crosswalk between the agencies EISP and NIST CSF, NIST 800-53, and ISO 27001 frameworks, resulting in 20% quicker policy audit review times.
• Programs/Concepts utilized: Adobe Cloud Suite, Teams, Office 365, Eclipse, VBA, MySQL, HIPAA, FOA, NIST, GDPR, PCI DSS, PowerShell, SQL

Clarksville, Tennessee, United States

• Created, tested, and implemented updates and changes to university degree audit software (Degree Works), a program which automates university accreditation procedures for tens of thousands of previous/attending students.
• Collaborated with 28 university departments to approve and implement changes/updates to Degree Works, such as user interface and handling improvements, degree path creations, and changes to current degree paths.
• Efficiently reviewed and responded to hundreds of automatically generated system error reports, user error reports, and audit errors related to degree accreditation, user permissions, and system errors.
• Eagerly assisted and educated faculty and students on the proper utilization of Degree Works software both directly and virtually, as well as created UI guides/documentation.
• Tested and deployed degree audit application version that decreased data retrieval errors by 11%.
• Programs/Applications utilized: Scribe, Argos, AD, PowerShell, CMD, Bomgar, Banner, HTML, CSS, Microsoft Office Applications

Clarksville, Tennessee, United States

• Provided enthusiastic customer service and assistance to over 10,000 students and faculty experiencing various issues pertaining to hardware, software, and network troubleshooting.
• Maintained 150+ university-affiliated data centers and computer labs.
• Managed access controls for over 10,000 university attendees, faculty, and affiliates, ensuring compliance with security protocols and preventing unauthorized access.
• Identified and responded to the 2022 Black Cat Ransomware Attack, partaking in containment efforts and retrieving/submitting evidence to the FBI and TBI (Tennessee Bureau of Investigation).
• Programs/Applications utilized: TeamDynamix, KACE, AD, PowerShell, CMD, Redline FireEye, Bomgar, Azure AD/Entra

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, Senior

Activities and Societies: - Previous Treasurer of the APSU Cyber Security Club - Student Technician with the Office of Information.

Associate Of Science - As, Computer And Information Systems Security/Information Assurance