Liam Burns Email & Phone Number

Nashville, Tn

• Reviews, updates, and creates security and compliance policies alongside the Strategic Technology Solutions Governance, Risk, and Compliance team, the State of Tennessee's central information technology service bureau to all 23 state departments.• Establishes the confidentiality of information presented in contractual documentation by ensuring tens of thousands of documents and other materials related to state contracts or services do not contain vulnerable or sensitive information related to PII or IT infrastructure prior to public release.• Collaborates with over 50 diverse contracting agencies to enforce state and federal guidelines for services rendered to the state.• Expedited and improved audit preparation by creating a control-relation crosswalk between the agencies EISP and NIST CSF, NIST 800-53, and ISO 27001 frameworks, resulting in 20% quicker policy audit review times. • Programs/Concepts utilized: Adobe Cloud Suite, Teams, Office 365, Eclipse, VBA, MySQL, HIPAA, FOA, NIST, GDPR, PCI DSS, PowerShell, SQL

Clarksville, Tennessee, United States

• Created, tested, and implemented updates and changes to university degree audit software (Degree Works), a program which automates university accreditation procedures for tens of thousands of previous/attending students.• Collaborated with 28 university departments to approve and implement changes/updates to Degree Works, such as user interface and handling improvements, degree path creations, and changes to current degree paths.• Efficiently reviewed and responded to hundreds of automatically generated system error reports, user error reports, and audit errors related to degree accreditation, user permissions, and system errors.• Eagerly assisted and educated faculty and students on the proper utilization of Degree Works software both directly and virtually, as well as created UI guides/documentation. • Tested and deployed degree audit application version that decreased data retrieval errors by 11%.• Programs/Applications utilized: Scribe, Argos, AD, PowerShell, CMD, Bomgar, Banner, HTML, CSS, Microsoft Office Applications

Clarksville, Tennessee, United States

• Provided enthusiastic customer service and assistance to over 10,000 students and faculty experiencing various issues pertaining to hardware, software, and network troubleshooting.• Maintained 150+ university-affiliated data centers and computer labs.• Managed access controls for over 10,000 university attendees, faculty, and affiliates, ensuring compliance with security protocols and preventing unauthorized access.• Identified and responded to the 2022 Black Cat Ransomware Attack, partaking in containment efforts and retrieving/submitting evidence to the FBI and TBI (Tennessee Bureau of Investigation).• Programs/Applications utilized: TeamDynamix, KACE, AD, PowerShell, CMD, Redline FireEye, Bomgar, Azure AD/Entra

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, Senior

Activities and Societies: - Previous Treasurer of the APSU Cyber Security Club - Student Technician with the Office of Information.

Associate Of Science - As, Computer And Information Systems Security/Information Assurance