Liam Burton Email & Phone Number

London, England, United Kingdom

Tolworth, London

London, United Kingdom

My main role is investigating customer complaints and enquiries, liaising with suppliers to find the root causes of the issue. Once a full response by the supplier has been supplier I will then respond to the customer with a full written letter with an explanation and apology. On a daily basis I run reports to ensure critical issues are number numerous and need further action such a product recall. I have regular contact with a number of stakeholders from buyers, Customer service, supplier and customers. In my role I also ensure that the team has the most up today chemical product data safety sheets, requesting out of date and new sheets when needed. On a daily basis I run reports which detail the critical quality issues within the UK business which is then risk assessed and management use these to highlight developing patterns and potential quality flaws, leading to a supplier investigation and possible product recall. Within the quality team my main responsibility is liaising between suppliers and the customers to investigate quality concerns and enquiries. A full response is then written by myself and this is communicated to the customer to ensure the brand reputation and customer service standards are kept to a high level.

Beckenham

Experience on a number of departments including Replenishment, Customer Services and Operations. Main responsibilities included challenging daily routing and processes, seeking solutions and implementing change. Creating section rotas and management rotas, identifying problematic areas in terms of lack of support and creating solutions.Managing partners performance, being involved in disciplinaries and controlling pay in accordance to quarterly budgets.Playing an active role in partner development and the democratic body in the partnershipEnsuring stock management processes are corrected to maximize sales and availability whilst minimizing unexplained wastage.Delivering high customer service and maintaining expectations. This involved quality control of stock, auditing stock layouts and pricing, adhering to retail legalities and compiling ‘Branch Self Assessments’ to fulfil compliance requirementsLiaising with contractors and suppliers to ensure recorded problems have a clear solution and time frame to be solved by.

Beckenham

Whilst at University and following completion of my degree I held a Team Leader position on Customer Services. In the absence of management I was responsible for the daily running on the section and the partners.Overall In this role I acted as a liaison between partners and management and gained extensive experience with Customers and gained knowledge of Cash Office procedures.