Liam Cookson Email and Phone Number

Microsoft Power user in the following applications: Sharepoint, Power Automate, Excel, Power BI, Word, Outlook and Power Apps. Microsoft Suite administration.Cross functional work across the entire business. Knowledge of and implementation of the System Development Life Cycle (SDLC). Digitised multiple manual processes that occur in retail stores, cutting time with admin and costs. Manage Microsoft azure together with the IT Department. Businesses requirements gathering process throughly followed for system improvements and new system developments. Drew up multiple business requirements specification documents.

Point of contact for IT Support. Laptop setup and configuration. System administration: Zoho, Mimecast, Microsoft and Zoom. Supporting people with any computer problems. Diagnosing and troubleshooting PC and network issues. Administration of technology equipment. Microsoft365 Suite (Excel, Word, PowerApps, Power BI, PowerPoint, Forms, Sharepoint).

Business Analyst Intern reporting to the business analyst and project manager. Discount percentage Testing on retail POS systemAdministration of Time and Attendance systemMicrosoft365 Suite (Excel, Word, PowerApps, Power BI, Powerpoint, Forms, Sharepoint)Business requirements documentStakeholder engagementCreating quizzes for employees (training, learning and knowledge testing)Power Apps: UAT of applications Administration of System application

- Taught students Requirements analysis and Business analysis- Facilitated Trello and Gantt charts.- Delivered classroom tutorial lessons.- Administration duty with planning tutorials and setting up slide and relevant tutorial work Graded assignments and tutorial work.- Assisted with curriculum revision sessions and hosted a few.- Provided guidance to students where I could. Assessed different needs for online lessons- Guidance on SAFe framework

- Scanned and filed forms, mail and correspondence.- Packaging and labelling of boxes.- Retrieved requested files and handed it to appropriate personnel. Creation of a filing system in a business unit- Recording and capturing information