Liam Cruickshank Email & Phone Number

- I lead customer meetings, ensuring effective communication and issue resolution- I troubleshoot and resolve complex 1st and 2nd line technical issues, maintaining high service standards- I contribute to and maintain the knowledge base, enhancing team efficiency and knowledge sharing- I also actively communicate with other levels of management to identify and implement process improvements for better operational performance- Responsible for mentoring and training team members, enhancing technical skills, offering guidance and resources, and conducting regular ticket reviews to drive continuous growth and excellence.

Aberdeen, Scotland, United Kingdom

- I work within the support team providing support on a range of digital learning products within the Maritime and Energy Industries- I am experienced in the use of Jira/Intercom/Office 365 to effectively communicate with customers as part of support duties and incident management process- I provide remote technical support via Teamviewer as part of an offline product to maritime customers

Aberdeen, United Kingdom

- In my previous role in retail I would assist customers with product information and recommendations- I would actively maintain cleanliness and safety throughout the store and specific sections- Any comments on H&S or risks were highlighted to store management- Day-to-day duties would include operating tills, processing sales and working on the refund desk

Aberdeen, Scotland, United Kingdom

- As part of my Internship, I worked within the CSC team on a 24/7 rota basis to provide support to a diverse range of customers from Energy, Cruise and Yachting industries- I would actively monitor remote sites and also troubleshoot installations remotely. This included VSAT installations (Indoor/Outdoor Units, Modems and CISCO equipment)- Use of ServiceNow as part of the incident management process

Bsc (Hons), Cyber Security And Network Management, Classification: 2:1

Modules studying include; -Computer Ethics and Law - Pass -Computer Network Management - Pass -Ethical Hacking - Pass -Programming.

Hnd, Computing: Technical Support, A

Activities and Societies: Class Rep - Years 1 and 2Graded Unit - A Studied Semesters 1&2 of Cisco CCNA

Nc Level 5 In Computing Technical Support With Cyber Security