Liam Culbert Email & Phone Number

Waterford, Ie

Marine Point, Gorteens, Belview Port, Co. Kilkenny, X91 W0Xw

At Konnektable Technologies, I empower businesses to achieve their goals by driving innovation and fostering strategic collaborations within the B2B IT sales and R&D sectors. My focus is on delivering impactful solutions through international frameworks such as Horizon Europe and Erasmus+, helping organisations navigate the complexities of global partnerships and secure valuable project funding.In my role, I specialise in: •Cross-Border Collaboration: Cultivating meaningful partnerships with organisations across Europe, the USA, and beyond to accelerate business growth and innovation. •Project Management & Dissemination: Organising and facilitating R&D initiatives, including plenary meetings for projects like augMENTOR and ITHACA, ensuring clear communication and successful outcomes. •Strategic Marketing: Designing and executing marketing campaigns that increase brand visibility, strengthen client relationships, and enhance engagement. •Client Relationship Management: Overseeing key accounts with a focus on delivering exceptional service and exceeding partnership goals. •Sales & Business Development: Generating new business opportunities, driving sales growth, and contributing to the ongoing success of Konnektable Technologies.Key Achievements:•Part of an R&D team that achieved a success rate of 18.7% in Horizon Europe. •Organised and hosted successful plenary meetings for the augMENTOR and ITHACA projects, promoting effective cross-border collaboration and delivering measurable outcomes. •Led communication and dissemination efforts across multiple Horizon Europe and Erasmus+ projects, ensuring strong stakeholder engagement. •Developed and implemented marketing strategies that significantly boosted brand visibility and enhanced client interaction. •Consistently exceeded sales and partnership targets.•Played a pivotal role in expanding R&D capabilities through international collaborations and securing impactful funding opportunities.

-Diagnosing and solving hardware or software faults.-Analysis of call logs in order to discover any underlying issues or trends.-Assist customers with initial setup with their products.-Offering technical assistance to Apple users in the European market and in some cases globally.-Assess, analyse and troubleshoot customer issues providing resolution to problems.-Develop an understanding of VPN networks and configuration techniques.-Take ownership of customer issues through to resolution or escalation while providing accurate and prompt feedback both to the customer and teammates.-Provided exceptional technical support to Apple customers remotely, troubleshooting and resolving technical issues across a wide range of products and services.-Utilised strong communication skills to identify and diagnose issues, as well as provide guidance on product features and functionality.-Maintained a high level of customer satisfaction by resolving issues in a timely and effective manner, while also building rapport and trust with customers.-Worked as a part-time Technical Support Advisor, balancing multiple tasks and priorities while meeting performance targets and metrics.-Demonstrated a strong understanding of Apple's products and services, keeping up-to-date with new releases, updates and ongoing issues to better serve customers.

Waterford, Ireland

-Managed store operations and provided advanced customer service both on the phone and in person. It would not be uncommon to handle the sale of €1000+ in a range of automotive and cycle products.-Confidently managed EPOS systems within the store, handling transactions including the processing of refunds, returns, exchanges, as well as cash, card, and cheque payments.-Maintained and complied with strict and up-to-date policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.-Extensive experience in dealing with customer complaints and resolving them with the appropriate solutions.-Serviced and repaired bicycles, e-scooters, scooters, e-bikes, etc.-Examines bicycle and identifies parts that may need to be repaired, replaced, or otherwise modified.-Builds or assembles new bicycles.-Take notes of all the works done on bikes and update the database.

Waterford, County Waterford, Ireland

-Assisting with leisure activities including: Life Guarding, Gym workouts, Supervision, General Maintenance, Pool Maintenance, Administration-Also assisted in the set-up and running of kids easter/summer camps

Waterford, County Waterford, Ireland

I assisted my brother Sean Culbert who is a fully qualified mechanic and ran his own workshop delivering the following services to customers:-Car Servicing-Breakdown and Repair-Diagnostics and tuning-Restoration of an old VW Beetle

Bachelor Of Business, Business Bbs (Hons), Level 8

Year 1: Introduction to Financial Accounting 1, Microeconomics 1, Introduction to Statistics, Organisational Behaviour, Introduction.

Bachelor Of Business (Honours), Business

Leaving Cerificate, Leaving Certificate

English, Irish, Maths, Biology, Business, Geography, German