Liam Cumiskey Email & Phone Number

Gymea Bay, Nsw, Au

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

• SOE Refresh: Managed the SOE rollout utilising both internal resources and external vendors to refresh the fleet of 200+ desktops/laptops across Australia & New Zealand from Windows 2000 to Vista. This included management of the project teams, setting up processes and guidelines, creating documentation and user guides and implementing new solutions for remote users • File/Print Server Migration: Coordinated the migration of 3 file/print servers in Australia & New Zealand with minimal impact to the business. This included liaising with various Vendor teams throughout Asia & Europe to organise a seamless transition to the new servers• Site Relocation: Coordinated the installation and setup of the IT infrastructure used by the Melbourne office as part of their relocation to a new site premises. This involved meeting with vendors to organise and supervise the setup of a new Comms Room, a RF Wireless solution and the shutdown and relocation of all hardware to the new site as well as the decommissioning of EOL servers• CRM Implementation: Coordinated implementation of new CRM suite throughout Australia and New Zealand• Vendor Management: Managing and liaising with the various vendors used by Syngenta, making sure that SLA’s are met in an appropriate time• Negotiating the contract for a new Telecoms provider for Syngenta in both Australia and New Zealand• Performed data gathering and investigation, and recommended appropriate responses for various Infrastructure and Software projects implemented in the company• Provide regular effective communication and updates to stakeholders at all levels of the business on status, costs, risks and issues related to operations and defined projects• Creation of technical guides for Windows applications for distribution throughout Australia and New Zealand• System management of the Windows Environment• Supervision of the Australian/New Zealand helpdesk• Provide 2nd/3rd level support to users in APAC

• Amadeus Altéa: was part of the team which successfully implemented the Altéa range of Reservation, Inventory and Departure control software into the Qantas environment which was at the time the 1st airline in the world to utilize this solution. Following successful completion, several international airlines followed suit. • Systems management of both Windows and Novell environments• Liaise with application & business owners to compile/translate information needed to create requested software• Complete exposure to the full SDLC• Testing of newly created software packages• Organising and supervising UAT for newly created packages• Creation of technical documents to accompany new packages• Ensure quality standards are maintained• Updating and maintaining Workflow Processes and Operations Manual documentation• Perform data gathering and investigation, and present results• Understanding existing business process and systems and identify appropriate technology solutions• Provide regular effective communication and updates to stakeholders on status, costs, risks and issues related to operations and defined projects

• Responsible for deployment at floor Level and follow-up support period• Manage the on-site team of technicians • Design of the SOE• Responsible for deployment of the SOE and all required applications via SMS• Patch Management• Provide assistance to the Project Managers• Providing 2nd Level support to corporate users. Responsibilities include troubleshooting desktop and peripheral issues, AD, Exchange & Server support• Enter any issues raised which differed from project plan into log accompanying implementation plan

Delivery of a SOE for Railcorp as part of the merger of SRA and RIC • Responsible for all deployments and follow-up support period• Managing multiple teams of technicians and arranging resource allocation • Liaising and negotiating with all levels including CIO, GGMs, GMs and department representatives• Creating and maintaining the Rollout Schedule, basic High Level Documentation, and statistical documentation to allow business reporting• Design of the SOE• Responsible for deployment of the SOE and all required applications via SMS• Change Process and GAP Analysis• Understanding existing business process and systems and identify appropriate more efficient and effective solutions

• Collaborated with a multi-functional team to complete the Desktop Infrastructure Upgrade; comprising installation and post-configuration of Bank SOE, configuration of new V-LAN’s and network scopes, configuration of Exchange and the XP environment, Radia application deployment tool, and installation of Office 2003 • Managing teams of up to 30 technicians and organising Resource Allocation• Coordinating deployments to multiple divisions simultaneously• Creating and maintaining the Rollout Schedule, basic High Level Documentation, and statistical documentation to allow business reporting• Responsible for site audits prior to deployment and installation of hardware components; reviewing and analysing issues• Updated project churn sheets and modified solution design documentation with technical updates and hardware requirements.

• Responsible for deployment at floor Level and follow-up support period• Manage the on-site team of technicians • Responsible for update and verification of churn sheet detail including: capturing all asset details required• Providing 2nd Level support to corporate users. Responsibilities include troubleshooting desktop and peripheral issues, AD, Exchange & Server support• Patching• Test user profiles, E-mail, mapped network drives, Office XP applications, printing and intranet/internet access

• Collaborated with a multi-functional team to complete the Desktop Infrastructure Upgrade; comprising installation and post-configuration of Bank SOE, configuration of new V-LAN’s and network scopes, configuration of Exchange and the XP environment, Radia application deployment tool, and installation of Office 2003 • Supervising teams of up to 30 technicians• Resource Allocation• Provided 1st & 2nd level post-installation support for systems and Bank applications serving as escalation point for major tasks requiring approval• Undertook site audits prior to deployment and installation of hardware components; reviewing and analysing issues• Updated project churn sheets and modified solution design documentation with technical updates and hardware requirements.

• 2nd Level IT Support of approx 300 users• Install user specific software.• Providing 2nd Level support to corporate users. Responsibilities include troubleshooting desktop and peripheral issues, AD, Exchange & Server support

• 2nd/3rd Level IT Support of approx 5000 users• Managed the implementation of an SOE Upgrade & Hardware Refresh• WLAN Support• Escalation point for junior support staff• Conference Room/AV Maintenance and Support• Ran training sessions for new laptop users• Telecom Support of Intel site• PABX Support• IT Support of Cleanroom environment • Active Directory Support• Preventative maintenance on system critical hardware

Information Technology

Diploma, Information Technology