Liam Dale Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

● Cross Functional Coordination: Worked with account executives, solutions architects, product managers and product support to remove roadblocks and execute the client onboarding and implementation plan.● Team Development and Mentorship: Developed and executed on hiring/onboarding processes and success gates for creation of a new department alongside IC quarterly success metrics, team objectives, and IC performance coaching.● Customer Support Management: Introduced and market tested a… Show more ● Cross Functional Coordination: Worked with account executives, solutions architects, product managers and product support to remove roadblocks and execute the client onboarding and implementation plan.● Team Development and Mentorship: Developed and executed on hiring/onboarding processes and success gates for creation of a new department alongside IC quarterly success metrics, team objectives, and IC performance coaching.● Customer Support Management: Introduced and market tested a managed services CSM product offering to increase ARR/Total Contract Value and reduce reliance on one-time time-and-materials contracts.● Retention & Business Development: Designed and implemented a professional services and account management/expansion process enabling 40% increase in consultant client capacity and 300% increase in team headcount.● P&L Responsibility: Led departmental financial analysis, driving revenue expansion to turn around previously unprofitable service line and return a consistent 60%+ contribution margin. Show less

Minneapolis, Minnesota, United States

● Cross-functional workflow mapping: Led discovery with diverse professional teams - including engineers, designers, marketers, executives, and other stakeholders - to identify and prioritize complex business workflows, requirements, and existing pain points to design, implement and train up client teams on bespoke project management, CRM, and logistics SaaS solutions.● Content & Enablement Resources: Leveraged deep instructional expertise to develop objective driven, end-user specific SaaS… Show more ● Cross-functional workflow mapping: Led discovery with diverse professional teams - including engineers, designers, marketers, executives, and other stakeholders - to identify and prioritize complex business workflows, requirements, and existing pain points to design, implement and train up client teams on bespoke project management, CRM, and logistics SaaS solutions.● Content & Enablement Resources: Leveraged deep instructional expertise to develop objective driven, end-user specific SaaS training and enablement programs/content across diverse industry clients and team sizes (5-150+).● MVP>Iterate>Launch: Developed and built proof-of-concept solutions, live tested with stakeholders, iterated designs based upon technical and user experience feedback, and launched to production with 110+ clients with 95+% exceptional CSATs.● Excellence in Escalation: Acted as a Subject Matter Expert for client technical problems/solutioning and technical pre-sales engagement scoping.● Data Based Decision Making: Developed data models to identify opportunities for internal PS product improvements that led to a 40% increase in client throughput and 15% in engagement profitability. Show less

Maple Grove, Minnesota, United States

•Student Centered Curriculum Development: maintained a laser focus on “Why are we working on this?” in a data-informed, relationship-first planning and scaffolding process. • Professional Learning Team Participating-Lead: developed and iterated on instructional strategies in a highly collaborative small team based on constantly shifting student feedback and revealed needs. • Fail Forward Feedback: assessed and developed individualized learning tasks that pushed students to productive… Show more •Student Centered Curriculum Development: maintained a laser focus on “Why are we working on this?” in a data-informed, relationship-first planning and scaffolding process. • Professional Learning Team Participating-Lead: developed and iterated on instructional strategies in a highly collaborative small team based on constantly shifting student feedback and revealed needs. • Fail Forward Feedback: assessed and developed individualized learning tasks that pushed students to productive failure; followed up with specific, actionable feedback to enable personal growth in academic skills and executive functioning. • Real Talk: engaged in a direct and actionable non-violent communication style to drive behavioral and academic change while building positive and productive teacher-student relationships. • Ennui is the Enemy: surfaced and engaged student interests and non-academic skills to align student and teacher objectives toward mutually defined success.- Curriculum Modernization Team: Led ground up re-development of curriculum for Film Theory, Mythology, and Creative Writing courses from fundamental curricular objective design through selection/creation of curricular materials to classroom instruction with iterative improvement based on student engagement, assessment data, and student product critique.- Equity Team Leader: Utilized district and building level demographic and survey data to plan and problem solve behavioral/academic concerns through tailored interventions and supports.- PBIS Action Team Leader: Researched and adapted an evidence and data-based behavioral intervention model to reduce exclusionary discipline practices and support growth in academic performance, safety, and positive school culture. Show less

Wayzata, Minnesota, United States

Baraboo, Wisconsin, United States

Greater Detroit Area, Chicago, New Orleans

• IATSE Local 600 Camera Assistant for production of feature films, commercials, music videos, industrials, and events. Gained extensive experiential knowledge of technical image/media production and visual rhetoric. Some graduate-level cinema studies coursework.

School Of Education

Activities and Societies: Student Wisconsin Education Association (WEA) Certification: Wisconsin Early Adolescence through Adolescence.

Bachelor Of Arts - Ba, Literature, Cinema & Comparative Literature