Liam Dixon Email & Phone Number

Calgary, Alberta, Canada

▪ Managed client portfolios, ensuring exceptional service by resolving concerns, addressing disputes, and fostering relationships▪ Utilized strong organizational and time management skills to handle multiple transactions simultaneously▪ Collaborated with accounting and logistics teams to ensure timely product deliveries and accurate, on-time payments

Calgary, Alberta, Canada

▪ Led comprehensive freight coordination for a team of 17 lumber traders, fostering relationships within a 400+ carrier network▪ Strategically onboarded 100+ asset-based carriers in key regions, verifying and inputting credentials into digital database▪ Promptly responded to all logistical inquiries, supporting client timelines while resolving any schedule conflicts ▪ Excelled in prioritization and multitasking while averaging over 150 outbound points of contact per day via phone and email

Bedford, Nova Scotia, Canada

▪ Provided financial, project & administrative management for the team, including event budgets, schedules and timelines▪ Enhanced project communication and streamlined management by utilizing CRM software to organize project files and tofacilitate timely updates and status reports between internal team members and consultants; contractors; clients and leads▪ Implemented and iterated on effective follow-up strategies, resulting in an improvement in lead-to-sale conversion rates▪ Fostered relationships with clients through conducting outbound calls to generate referrals and to increase repeat business

Halifax, Nova Scotia, Canada

▪ Implemented an efficient, digital solution using Excel for key management, replacing outdated paper-based system, resultingin enhanced organization, streamlined processes and significant reduction in major safety instances of lost master keys▪ Conducted employee payroll and completed weekly financial deposits; managed employee scheduling; provided 24-7 on-callsupport to all team members, resolving workplace issues at any time of the day or evening in a timely and effective manner▪ Promoted to manage a team of 6 direct reports, and supervised a team of 24 customer service associates across four residences▪ Demonstrated expertise in policies and procedures, ensured employees effectively represented Dalhousie University's brand

Halifax, Nova Scotia, Canada

▪ Responsible for facilitating guest payments; daily recording and relaying of events; cross-department collaboration▪ Cultivated positive professional relationships with university clientele through proactive engagement at residence front desks,while efficiently managing daily operational tasks and administrative projects to support the Associate Team Lead

Halifax, Nova Scotia, Canada

▪ Remotely leveraged Dalhousie's online chat tool to provide prompt and accurate responses to all inquiries and issues▪ Conducted engaging tours for groups of prospective students, selling the culture and facilities of Dalhousie University

Halifax, Nova Scotia, Canada

▪ Exceeded team production targets while abiding by comprehensive safety standards around large machinery.▪ Effectively monitored and managed product defect waste, following proper disposal procedures to ensure workplace safety

Lower Sackville, Nova Scotia, Canada

▪ Managed bakery and produce inventory by utilizing expert knowledge of product offerings to meet customer needs.