Liam Dixon Email & Phone Number

Calgary, Alberta, Canada

• Managed client portfolios, ensuring exceptional service by resolving concerns, addressing disputes, and fostering relationships
• Utilized strong organizational and time management skills to handle multiple transactions simultaneously
• Collaborated with accounting and logistics teams to ensure timely product deliveries and accurate, on-time payments

Calgary, Alberta, Canada

• Led comprehensive freight coordination for a team of 17 lumber traders, fostering relationships within a 400+ carrier network
• Strategically onboarded 100+ asset-based carriers in key regions, verifying and inputting credentials into digital database
• Promptly responded to all logistical inquiries, supporting client timelines while resolving any schedule conflicts
• Excelled in prioritization and multitasking while averaging over 150 outbound points of contact per day via phone and email

Bedford, Nova Scotia, Canada

• Provided financial, project & administrative management for the team, including event budgets, schedules and timelines
• Enhanced project communication and streamlined management by utilizing CRM software to organize project files and tofacilitate timely updates and status reports between internal team members and consultants.
• Implemented and iterated on effective follow-up strategies, resulting in an improvement in lead-to-sale conversion rates
• Fostered relationships with clients through conducting outbound calls to generate referrals and to increase repeat business

Halifax, Nova Scotia, Canada

• Implemented an efficient, digital solution using Excel for key management, replacing outdated paper-based system, resultingin enhanced organization, streamlined processes and significant reduction in major safety.
• Conducted employee payroll and completed weekly financial deposits; managed employee scheduling; provided 24-7 on-callsupport to all team members, resolving workplace issues at any time of the day or evening in a.
• Promoted to manage a team of 6 direct reports, and supervised a team of 24 customer service associates across four residences
• Demonstrated expertise in policies and procedures, ensured employees effectively represented Dalhousie University's brand

Halifax, Nova Scotia, Canada

• Responsible for facilitating guest payments; daily recording and relaying of events; cross-department collaboration
• Cultivated positive professional relationships with university clientele through proactive engagement at residence front desks,while efficiently managing daily operational tasks and administrative projects to support.

Halifax, Nova Scotia, Canada

• Remotely leveraged Dalhousie's online chat tool to provide prompt and accurate responses to all inquiries and issues
• Conducted engaging tours for groups of prospective students, selling the culture and facilities of Dalhousie University

Halifax, Nova Scotia, Canada

• Exceeded team production targets while abiding by comprehensive safety standards around large machinery.
• Effectively monitored and managed product defect waste, following proper disposal procedures to ensure workplace safety

Lower Sackville, Nova Scotia, Canada

• Managed bakery and produce inventory by utilizing expert knowledge of product offerings to meet customer needs.