Liam Dixon Email & Phone Number

Leeds, England, United Kingdom

Successfully managed all aspects of a Hot Tub Rental and Sales business, including sales, marketing, operations, and customer service.Implemented data-driven sales and marketing campaigns, resulting in a 75% increase in customer acquisition and 200% revenue growth within the first year.Created a consumer-oriented website to manage bookings and payments, as well as an efficient support help desk for effective query resolution.Maintained a strong online presence through social media marketing, email campaigns, and website optimisation, attracting new customers and fostering brand loyalty.Proficient in financial planning, encompassing budget management and year-to-date forecasting.

Leeds

Supported deployment strategies to ensure a successful execution of npower's £1.2bn spend & SMART rollout using in-house SAS-based programs.Conducted scenario modeling to generate essential business insights through simulated simulations, providing stakeholders with detailed impact assessments.Translated business requirements into optimised queries, facilitating efficient operational delivery while working within constraints.Utilised data analysis to pinpoint opportunities for customer candidate release in smart deployment activities.Led the 'Continuous Improvement' workstream within the Smart Taskforce.Undertook ad-hoc data queries to support issue identification, resolution, & and the exploration of "Better ways of Working."

Leeds, England, United Kingdom

Led SMART Deployment teams to consistently achieve key performance indicators (KPIs) and ensure operational excellence in alignment with the rollout.Established and maintained a structured capacity planning environment, fostering collaboration between back-office teams and field operations.Orchestrated the strategic planning and scheduling of smart meter implementation to meet regulatory and business targets.Championed opportunities for system enhancements to improve the in-house deployment tool.Delivered on financial and business performance objectives, proactively addressing issues and offering valuable recommendations for process and system improvements.Demonstrated exceptional leadership skills, coaching, and motivating a team of 10 data analysts, resulting in improved individual and team performance.

Leeds, England, United Kingdom

Planned and managed the capacity and resources for the successful delivery of the annual SMART deployment volume, aligning with regulatory obligations and business planning.Conducted comprehensive examination and analysis of current performance data and historical records.Made real-time adjustments to job assignments for SMART engineers, prioritizing tasks to maximise productivity.Considered external variables like travel logistics, geographic factors, engineer availability, breaks, and equipment procurement.Participated in monthly reviews, communicating performance and impact on the forecast.Reviewed recommendations on how best to utilise excess/shortfall positions and provided recommendations on adjustments needed to the forecast.

Ba Honours, Sports Coaching

A-Level, Sports Coaching & Development