Liam Dockery Email & Phone Number

Auckland

Auckland, New Zealand

Auckland, New Zealand

At Lucidity, we provided a full service managed IT solution to our clients in healthcare, travel and other non technical industries. In my day to day duties, I would handle enquiries, propose and sell solutions, manage projects, attend meetings, follow up on technical issues and handling outage and issue management and comms.Additional duties as required were to manage our digital marketing campaigns, manage supplier relationships, host and attend industry and client events.

Auckland

I worked as a Senior Account Manager for Davinci 11, a provider of digital advertising solutions in NZ and Globally. My clientele is mainly large digital advertising agencies and required developing and implementing effective digital advertising strategies across our publisher network to ensure maximum value from client spend.Primarily I was involved in placements with a number of large tech publications including Tom's Hardware, Anandtech, TechRadar, PCGamer, LinkedIn and a range of other international publications.

Auckland

I have worked with IDesign on an ad-hoc basis for over 6 years helping the company deliver on their core business of designing great websites and branding.My main role has been in consulting on and addressing the number of technical challenges in providing for small/medium companies online and onsite requirements.

Auckland

As a Key Account Manager I am constantly working with my clients to ensure they have the best solutions for their businesses/projects specialising in VMware Cloud servers, high end dedicated servers, CDN and associated products. I currently manage accounts for some of the largest Web Drive hosting customers (and some smaller ones too) which include some big names in the NZ business, IT and Web Development scene. Responsible for 7 figures of revenue, success in my role is crucial for the companies growth strategy.We aim to provide 'best in the industry' platforms, management and customer service. Our customers seem to agree, which is evidenced by the fact we continue provide services for over 25,000 NZ businesses.

DutiesProviding technical support for business customers' fixed line servicesServicing customers provisioning requirementsSole developer for internal training materialManaging complaints through to resolutionProviding a second tier support for advanced technical problems for front line agentsCreating and maintaining a central knowledge base for entire departmentFacilitating inductions and providing initial live support for new agentsCreating customer facing technical documentationUpdating and modifying material based on business change needs.

DutiesProviding initial customer services training (soft skills) for new call centre staffManaging a changing work environment from IHUG to Vodafone.Providing fixed line technical training for residential technical support agents Assisting in developing and updating training material Developing best practices for technical support staffCreating agent skill profiles and maintaining LNA'sCreating and assessing post induction tests/examsUsing reports to ascertain knowledge gaps in current staffMeeting with stake holders to develop material, present progress reports and change proposals

Dne, A+ N+

Education record

Bachelor Of Science (Bsc)