SOFTWARE CONSULTANT ON THE ACUMATICA SYSTEM, WITH DUTIES INCLUDING:• EXECUTED SYSTEM UPGRADES WITH PATCHES AND SERVICE PACKS TO MEET TECHNICAL REQUIREMENTS.• COMMUNICATED WITH SERVICE USERS, EXPLAINING COMPLEX TECHNICAL INFORMATION.• TRAINING CLIENTELE ON UPDATED SOFTWARE PACKS IN ORDER TO UPGRADE AND IMPLEMENT NEW PACKS WITHOUT ANY ISSUES OR FAULTS.• ASSISTED USERS WITH NETWORK ACCESS AND TECHNICAL TROUBLESHOOTING TO REDUCE DOWNTIME• PERFORMED SYSTEM TESTING ON NEW SOFTWARE TO DETECT INEFFICIENCIES AND VULNERABILITIES.• WORKED ON PROJECTS TO IMPLEMENT NEW ERP SOFTWARE WITHIN A SHORT PERIOD OF TIME.• CUSTOMIZATION OF REPORTS FOR CUSTOMERS WITHIN THE SYSTEM

PROVIDED CONSULTING SUPPORT TO THE COMPANY’S CLIENTS, WITH DUTIES INCLUDING:• HELPED BUSINESSES IMPLEMENT PRACTICAL PERFORMANCE MANAGEMENT SYSTEMS TO IMPROVE EMPLOYEE ACCOUNTABILITY.• DISCUSSED POTENTIAL NEGOTIATIONS WITH TRADE UNIONS, OFFERING ADVICE ON LABOR LAW.• ENSURING COMPANIES HR POLICIES ALIGN WITH CURRENT SA EMPLOYMENT LAWS.• HELPED BUSINESSES IMPLEMENT HEALTH AND SAFETY PROCEDURES.• BUILT AND DEVELOPED STRONG RELATIONSHIPS WITH CLIENTS.• REPRESENTED CLIENTS AT THE CCMA.• DEALT WITH DISCIPLINARY MATTERS AT BUSINESSES.• INSTRUCTED CLIENTS ON RECRUITMENT STRATEGY TO DIVERSIFY WORKFORCE AND INCREASE SKILLED LABOR HIRES.• DREW UP EMPLOYMENT CONTRACTS TO KEEP CLIENTS’ OPERATIONS COMPLIANT WITH SA EMPLOYMENT ACTS.