Liam Donovan Email & Phone Number

Boston, Massachusetts, United States

• Work with employees to navigate which benefits they are eligible for and are best for them.
• Perform HRIS transactions such as FTE, Pay, PTO, and Grade changes.
• Staff the employee service center to troubleshoot and solve employee needs and questions.
• Onboard new clinical staff weekly.
• Represent Human Resources at new employee orientation.
• Work on multiple projects including employee recognition and mass communications sent out to the nursing staff.

• Work as a cashier and customer service representative
• Perform cash management duties, including sales, credit card authorization and daily cash closing requirements
• Manage inventory and stock replacement

Salem, Massachusetts, United States

• Completion of a project oriented, fundraising and marketing internship to meet Endicott College program requirements at the region’s largest, multi-site Federally Qualified Health Center (FQHC)
• Coordinated the organization's Giving Tuesday event, approaching local businesses to obtain financial and in-kind support of an online auction event raising over
• Managed multiple social media accounts on a daily basis to increase awareness and engagement
• Identified new grant opportunities for the organization

Manchester, New Hampshire

• Completion of a project oriented, patient experience internship.
• Focused efforts on implementation of a middleware call system designed to decrease falls and increase patient satisfaction
• Coordinated training classes for employees on new systems
• Interviewed employees and patients to identify opportunities to increase patient experience
• Presented findings and recommendations to Nursing Management and others

Belmont, NH

• Worked as a cashier and customer service representative
• Performed cash management duties, including sales, credit card authorization and daily cash closing requirements
• Trained new employees on all aspects of business management and operations
• Planned various events and activities for outside groups

Laconia & Manchester, NH

• Shadowed Branch Manager to learn insurance industry components including sales, underwriting and distribution/marketing
• Cross referenced accounts to regain business and upsell products to meet business goals and corporate incentive requirements
• Participated on multiple client risk management and safety meetings
• Performed site visits to audit safety compliance
• Utilized Agency Management System (AMS) to access, update and maintain client records
• Coordinated communication with Insurance companies

Concord, NH

• Shadowed administrative roles
• Learned different branches of administration each week
• Participated in dispute negotiation between residents

Education record

Education record