Liam Douglas Email & Phone Number

Arrowtown, Otago, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Building Consultancy services include:Building defect diagnosis and analysisProject DeliveryBuilding Surveys / Weathertightness RemediationPassive Fire Protection

Auckland, New Zealand

Building Consultancy services provided: Building InspectionsPreparation of Schedules of Condition, Dilapidation/Make Good Assessments and Planned Maintenance ProgrammesBuilding Consultancy services assisted with:Negotiation of Dilapidation/Make Good AssessmentsTechnical Due DiligenceContract Administration & Project Management

Chester, United Kingdom

• Retail & Wealth Banking
• Ask relevant and appropriate questions to obtain facts about the client’s PPI Insurance.
• Provide accurate and clear information about the claims process.
• Handle client objections.
• Send claim packs to clients and ensure these are returned as soon as possible.
• Deliver consistently high levels of customer service.

Kuala Lumpur, Malaysia

Architectural Conservation Project on a study of the UNESCO World Heritage sites of George Town and Melaka in Malaysia which included collaboration with the Construction Industry Development Board of Malaysia (CIDB) and Universiti Malaysia Pahang. Compiled an analytical report on the Architectural Conservation based on condition surveys of several streets.

United Kingdom

Day-day duties included; attended site meetings; signed for site deliveries; ensured cleanliness was maintained at all times; effectively communicated with all tradesmen and assisted when needed. These were conducted for various residential projects, commercial demolitions and new builds, including the use of sustainable construction methods. Working for.

Chester, United Kingdom

• Retail & Wealth Banking (Temporary Contract)
• Dealing with customer maturity instructions for fixed term deposits (ISA’s and Saving Bond’s) across the Lloyds Banking group brand, ensuring timely execution of the requests to met internal compliance guidelines.
• Responsibility for high net worth transactions ensuring these were processed within timescales and received by the customer within the service level agreements.
• Customer complaint subject matter expert on interest rates… Show more Retail & Wealth Banking (Temporary Contract)
• Customer complaint subject matter expert on interest rates and issuing customer letters to ensure there issues are resolved to conduct risk guidelines.
• Deputising in my line manager’s absence to ensure customer payments work was completed and work was distributed accordingly to the relevant colleagues whilst updating internal management information to reflect this..

Chester, Liverpool And Manchester

Chester Racecourse & City of Manchester Stadium, Liverpool ECHO Arena - Worked during the 2008 BBC Sports Personality Awards, Christmas parties/functions over the Christmas and New Year period. Duties involved making customers of each establishment feel welcome and attending to any of their needs and keeping all work areas clean/tidy to a profession.

Wirral

• Selling Golf Equipment in a professional manner, maximising all potentials.
• Completed tasks given to me and worked towards daily targets.
• Handle customer complaints, this mainly involved both on the phone and face to face.
• Learn, fully understand and follow the Procedures File.
• Develop and maintain high standards of customer service.

Maine, USA

(Voted Best Summer Golf & Tennis Camp in USA) - Working with children from all over the world from the ages of 8-17 this included helping the golf instructors in coaching and generally being responsible and taking care of the children. The role also consisted of supervising children on day trips looking after up to 15 children in a group. This opportunity.

Heswall

Duties included hitting targets so the workforce would seek rewards from all the major brands, selling equipment to members and general public both in-store and over the phone. Keeping a strong relationship with customers over the phone and face to face was a massive part of this role as a lot of the customers would be club members who would visit the club.