Liam D. Email & Phone Number

Dublin City, County Dublin, Ireland

As a member of the Customer Success team I designed and developed bespoke business processes using the FlowForma product for customers in both independent and collaborative projects.These projects included management and setup of customers Microsoft SharePoint infrastructure, product installation, process configuration in joint development sessions, management of system and data migrations, and integrating the FlowForma product with third-party applications and data sources using REST… Show more As a member of the Customer Success team I designed and developed bespoke business processes using the FlowForma product for customers in both independent and collaborative projects.These projects included management and setup of customers Microsoft SharePoint infrastructure, product installation, process configuration in joint development sessions, management of system and data migrations, and integrating the FlowForma product with third-party applications and data sources using REST APIs, MS Azure Logic Apps, SQL and other technologies.I also managed customer relationships, remaining engaged with my assigned contacts with a focus on support and further uplifting license or services agreements. Show less

Belfast, United Kingdom

My responsibilities in this role included, installing the Verint product suite, deploying upgrade packages, developing custom business processes, integrating the Verint product suite with 3rd party customer systems, and migrating customers from legacy systems.When directly engaging with the customer I lead design and development workshops in solo efforts and with colleagues, providing customers with product training and bespoke skills transfer sessions.

Belfast, United Kingdom

Craigantlet Buildings, Stormont Estate, Belfast

I worked as part of a team, tasked with providing support for any technical issues experienced by the NI Civil Service (over 20,000 users), resolving or triaging any issues they had with their business-critical software and hardware to meet agreed SLAs.

Bachelor'S Degree, Computer Science, 2:1

Higher National Diploma, Computing And Systems Development, Distinction

High School, A-Level

High School, Gcse