Liam Eckert Email & Phone Number

● Intune: Inventory management, Windows deployment, App deployment, Device Policy.● Atlassian: Jira, Jira Service Management, Confluence, and Github admin● Azure AD/Google Workspace: User management, SaaS access provisioning.● Sophos: Firewall, Device monitoring, Device encryption, Security policy.● Barracuda: Admin for Email Defense Gateway and Cloud to Cloud Backup.• LastPass/Keeper Password Managers: Sole LastPass admin, implemented companywide Azure account. federation for SSO login, Lead project to replace LastPass with Keeper after recent hacks. ● Operations: Manage issues via Zendesk tickets for over 200 US, UK, and Manilla remote users.● Project Management: Manage projects via Jira following an Agile project management methodology.● Frequently audit process and access via a 90 day user access review.● Procurement: Purchase all IT equipment via contracted third parties, developed a new process to better manage SaaS contracts with a Jira board and automation, Procured and built up the contracts management tool Productiv with connectors for effective usage and license provisioning.

Edison, New Jersey, United States

● Monthly Active Directory audit based on region. ● Assisted in creation of Annual Securities Audit. ● Active Directory user creation and termination● Managed ERP user account creation and permission changes● Developed a new ticketing system from the Manage Engine suite called Service Desk. Saved company $7,000 annually on licensing alone. ● Helped create and implement an asset management system that integrates with the Service Desk ticketing system.● Handled on average 150 to 250 level 2 ticket a month. ● ERP knowledge base creation ● Managed 3rd party team that handles level 1 tickets. ● Created knowledge base and scripts for 3rd party team.● Assisted with implementing a password reset tool with a projected $32,000 in annual savings based off our 3rd parties cost per ticket. ● O365 and SharePoint Administration● Created New Hire training program to teach basic computer skills to employees● Onsite new store implementation● PC imaging manually or via deployment server● Mobile Device Management via Jamf and now currently Desktop Central. ● Patch Management and software deployment through PDQ Deploy and now Desktop Central.

Secaucus, New Jersey, United States

● Lead freelance or union crews anywhere on the east coast as representative of Rose Brand.● Visit site before the installation to check site conditions and speak with clients about exactly whatthey want the jobs scope to entail. Also check measurements for operating height so the correctequipment can be used day of.● Installation of all equipment Rose Brand sells and training clients on how to operate it safely.● Maintain a safe jobsite that follows all ETC, OSHA, and NYC Buildings department protocols.Keep up-to-date knowledge of new regulations and training needed for jobsites.● Starting the process of managing our inventory in the shop and work vehicles. Have a count ofavailable hardware, drill bits, tools, cable, and rope.● Upsell clients throughout the installation. Mostly done through talking with clients and learningexactly how they want the end product to function. This may lead to opportunities to push theclient a bit more outside of a previously set budget. Also just floating ideas to the client cancreate an additional job within the space.● Keep a fluid schedule with my manager of all current jobs. Schedule outside labor when mymanager isn’t able to.● Back up department head when he’s sick or unavailable. Work with the sales team to make sureenough money is in each job; cover expected and unexpected costs, leave room for profit.● Create custom solutions for complicated installations.● Go on service calls to troubleshoot problems onsite. Fix during call or provide options for repairthrough the company.

Buffalo, New York, United States

● Lead crews in Audio Visual integrations. VOIP (Polycom), Crestron, Extron, audio,video/projection, voice amplification, digital signage, video surveillance/security● Visit sites pre installation to check for site conditions and speak with clients about exactly whatthey want the installation’s scope to encompass.● Build AV racks from scratch. Each box has to be wired specifically to design. This can includesimply running power or more intricate wiring like getting stereo sound from a mono source.● Creating custom cables to lengths for a cleaner finished look. (XLR, RJ45, RJ11, ¼”, ⅛”, etc)Simple crimp terminations to soldering connectors.● Work with onsite IT departments to integrate AV equipment into their network or create a localnetwork if security won’t permit it. If adding to an existing network, we need specific IPinformation to get through firewalls and so that the identity of the machine doesn’t change.● While installing I made it a point to upsell clients on equipment that could enhance their userexperience. I’d also give information on possible phase 2 scenarios to keep their interest.● Go on service calls to troubleshoot problems onsite. Either fix during call or provide options forrepair through the company.● Tried to keep accurate counts of every nut, bolt, projector, and bulb in the building. Installs wentmuch smoother if we already knew what was available to us or if we needed to order morebefore the installation started.● Assisted lead programer with creation of Crestron code for every installation. Use Crestron’sproprietary software that used mainly logic based modules and C# to create one touch operationof the system via the Crestron touch panels

Manhattan, New York, United States

● Responsible for the set-up, operation, and maintenance of all Audio Visual technology (soundboards, video switchers, televisions), Information Technology (servers, computers, phones), andConference Technology (Crestron and Polycom)● Manage crew of 4 part-time technicians and up to 15 freelance technicians, guiding them in allaspects of the setup, run of show, and tear down● Collaborate with clients during the planning process to assess all AV needs and try to createadditional sales opportunities while working within budget constraints● Act as client’s main point of contact on the day of the event and work with their keynotespeakers to improve PowerPoint presentations● Present new technology for future sales options and technological improvements for the eventspace● Showrunner for every event. Calling out AV queues, set changes, and speakers to stage. Thiswould be planned out with every client before each event.● Maintained company servers, VOIP, Crestron control, and cell phones

Syracuse, New York, United States

● Lead Rigger for soft goods removal (cleaning/ fire proofing) and reinstalling from a 40ft Genie lift● Install dead hung points via Clancy beam clamps and proof coil chain from atop 50ft I-beams● Responsible for traveler track removal and installation● Inspected the rigging at Kauffman Center in Kansas City, which included checking bolt security,aircraft cable integrity, and operating every line set● Replaced T-track and polypropylene guide shoes for single and double purchase J-Guide /T-Bar counter weight system.● Making sure every jobsite followed ETC and OSHA safety regulations● Assembled a swing stage to replace the drum and acme screw on 3 JRC Power Lifts