Liam Eisenberg Email & Phone Number

Calgary, Alberta, Canada

• Provide 24/7 technical support for Calgary 9-1-1 operations, ensuring critical systems remain operational and responsive.
• Resolve high-stakes technical issues under pressure, maintaining reliable communication channels for emergency services.
• Coordinate repairs, installations, and upgrades, collaborating with vendors (e.g., Motorola), contractors, and City agencies.
• Conduct Preventative Maintenance Inspections and timely upgrades to minimize downtime and enhance performance.
• Troubleshoot and resolve technical problems, such as radio patching issues and VOIP server failures.
• Implement solutions and validate functionality through rigorous testing and collaboration with stakeholders.

Calgary, Alberta, Canada

• Solely managed the testing, deployment, and ongoing administration of the Zendesk ticketing system, implementing optimizations and automations to enhance customer experience and reduce support agent workload.
• Lead mobility administrator for seven companies, primary mobility administrator for two companies, overseeing mobile device management and support ensuring seamless operations and user satisfaction.
• Managed deployment and support for laptops, Android and iOS phones, and iPads, using Azure and Apple Business Manager.
• Led organization-wide projects for laptop and mobility lifecycle management, ensuring timely upgrades and replacements.
• Led cybersecurity investigation, diving into over 50 investigations per month to mitigate risks and enhance security protocols.
• Generated monthly IT metrics reports with analytical insights, providing executives with data-driven recommendations and performance updates.

Airdrie

• Managed over 30 projects per month from 9 simultaneous stakeholders acrossmultiple business units to grow and maintain the company’s network infrastructure
• Independently managed and operated the Airdrie Service Center’s secureconfiguration lab with no direct supervision, ensuring the security, organization, andrapid deployment of Growth, Lifecycle, and Break/Fix equipment
• Developed documentation and staging lab standards to improve the speed andaccuracy of configuration tenfold
• Provisioned, configured, and deployed nearly 2,500 Bell, Rogers, and Telus cellularmodems
• Utilized and provided support to others on the use of Microsoft Office 365 Suite,SharePoint, ServiceNow, Remedy, Orion, Tangoe, Jasper, SAP, SailPoint, OpenText,PuTTY, SecureCRT, and many other applications
• Configured and performed quality assurance for routers, switches, cellular modems,terminal servers, data radios, and LAN extenders with exceptional speed andaccuracy to guarantee projects are completed on time and.

Airdrie

Summer Student

Calgary, Canada Area

• Provided customer service and mechanical expertise resulting in consistently positive reviews
• Brought intuitive solutions to customers and colleagues to ensure operational consistency
• Ensured prevention of theft and protection of company confidentiality
• Acted as most senior non-management employee on location

Calgary, Canada Area

• Provided customer service and electronic troubleshooting expertise to business users
• Maintained and proactively prevented network related hardware issues
• Documented existing physical network, proposed changes, and implemented improvements
• Communicated with Superiors and Executives clearly and concisely to implement change requests
• Remotely configured field network hardware to ensure consistent pipeline operation

Bachelor’S Degree, Computer Information Systems

High School