Liam Everett Email & Phone Number

Minneapolis

-Communication liaison among Tier III, Development and Implementation teams-Develop and maintain tools for T1, Application Support Engineers, Client Services and data fulfillment-Support the Tier III Sustaining Development Team by performing complex triage and analysis-Resolve production issues including the following processes but not limited to: database update, script writing and automation, code fix, etc-Identify and troubleshoot specific product related issues and communicate those issues to invested parties across the organization-Conduct root cause analysis and correlation of other system and/or application problems of high complexity-Manage multiple requests with competing priorities-Contribute to internal documentation and train new team members on the use of MongoDB, MySQL, elasticsearch, and RedBrick's proprietary software

-Identified product gaps and bugs within web-based software by troubleshooting customer-facing issues-Served as an intermediary between client-facing teams and developers to assist in prioritizing the resolution of issues-Proposed and contributed scripting for data fixes-Generated diagnostic reports-Developed a python module to query RedBrick's REST-based API services using a simplified interface, empowering team members to collaboratively develop internal tooling in order to troubleshoot/resolve issues

-Designed and implemented an activity tracking/planning responsive web application for the Career Center. Worked extensively with the client in iterating through several requirement, prototype, feedback, and delivery cycles. Helped to run focus groups to test the software. Technologies used included PHP, JavaScript, SVG, and Reason (the college's content management system)-Developed a program to extract data from the Career Center's student enterprise system (Symplicity CSM), cleanse it, then import it into a MySQL database, allowing for better integration with other college data and more reliable reporting. Program was written in PHP following SOAP specifications-Developed PHP plugins for Moodle, the college's Learning Management System, for faculty/staff to display several configurations of global custom content with editing permissions for each configuration set by an admin

-Developed file packaging software in Python following the BagIt protocol-Assisted in PHP web programming and MySQL database management for digital collections-Converted, standardized, and digitized finding aids for importation into a searchable online database using Python-Performed various short-term tasks manipulating file systems and standardizing data