Senior Support Consultant
Current• Team Lead for SAP CRM, S/4 Service and Volume testing responsible for scoping services, creating safeguarding service plans as well as staffing requests.• Quality Champion responsible for sustaining and improving the quality of SAP Reports within our team.• Safeguarding customer projects by identifying potential challenges and recommending a detailed tailor-made action and service plan.• Deliver services both on customer onsite and remotely for customers that focuses on performance improvement and ensuring the SAP system is optimally configured.• Point of contact in Ireland for Volume Test Optimization Service helping customers plan and execute their performance Volume tests by creating detailed test plans and provide ongoing support to ensure their tests are executed successfully and KPIs are met. • Generate extensive reports with an action list and detailed suggestions for improvement.• Support Escalated customers in the role of De-Escalation Architect helping identify the root cause of complex issues, create a detailed action plan and ensure the right experts are involved to resolve the issues. • Share knowledge with the team through workshops and trainings. • Excellent Communication and Quality Management skills
