Liam Gaines Email & Phone Number

• Managed team members’ workloads to ensure their work was completed on time.• Conduct implementation calls for case build and EDI projects. • Facilitated weekly check-in calls to track performance, implement improvements, and drove teams to complete yearly renewals for their benefits.• Completed all duties that was needed as a Technical Analyst.

• Proactively conduct project support functions such as proposing solutions to problems, considering timelines, effectiveness, and practicality addressing clients’ needs.• Lead the training of new team members.• Create and keep training documentation up to date for internal and external use.• Completed all duties that was needed as a Technical Analyst.

• Support benefit administration technology for multi-million-dollar companies.• Manage full life cycle of inbound and outgoing EDI files, including correct format validation, data quality, file processing and outbound protocol.• Monitor production support tickets and provide solutions to issues involving EDI and automation.• Perform quality review of EDI coding and mapping. • Perform quality control audits on project deliverables and provide real-time feedback to team members and brokers.• Develop reports that use multiple data sources to join information and compare data for analytical purposes.• Support implementation of projects about automation, reporting services and data analytics.

Computer Science

Ged