Liam Gaines Email & Phone Number

• Managed team members’ workloads to ensure their work was completed on time.
• Conduct implementation calls for case build and EDI projects.
• Facilitated weekly check-in calls to track performance, implement improvements, and drove teams to complete yearly renewals for their benefits.
• Completed all duties that was needed as a Technical Analyst.

• Proactively conduct project support functions such as proposing solutions to problems, considering timelines, effectiveness, and practicality addressing clients’ needs.
• Lead the training of new team members.
• Create and keep training documentation up to date for internal and external use.
• Completed all duties that was needed as a Technical Analyst.

• Support benefit administration technology for multi-million-dollar companies.
• Manage full life cycle of inbound and outgoing EDI files, including correct format validation, data quality, file processing and outbound protocol.
• Monitor production support tickets and provide solutions to issues involving EDI and automation.
• Perform quality review of EDI coding and mapping.
• Perform quality control audits on project deliverables and provide real-time feedback to team members and brokers.
• Develop reports that use multiple data sources to join information and compare data for analytical purposes.

Computer Science

Ged