Liam Glenny Email & Phone Number

Galway Metropolitan Area

As BA in the Optimisation Team I am responsible for the planning, co-ordination and delivery of strategic initiatives. The role encompasses multiple areas of the business including the senior leadership team and various departments. It is a diverse role requiring various skills in platforms such as PowerBI, SQL, SharePoint, Power Apps and Dataverse etc..

Galway, County Galway, Ireland

As the WFM Manager, I was responsible for establishing and owning the workforce planning strategy and implementation roadmap for all Nostra service departments (Customer Service, Field Service and Professional Services). I was accountable for developing a strategic resource plan. Key Responsibilities:- Develop the forecasting and planning process.

Galway, County Galway, Ireland

Key Responsibilities: - Plan, schedule and report on performance of the Technical Solutions Team consisting of 8 field engineers. - Create support tools from analytical resources in order to assist in decision making at various levels of the business. - Develop improved process through standardisation, simplification and automation. - Configure the central.

Galway, County Galway, Ireland

The Partner Operations Services (POS) team is the first point of contact for Wayfair's diverse supplier partners. The key focus is to offer suppliers core operational support to ensure performance. It is an integral account management service, key to the success of the supply chain. Success is achieved by creating teams of innovative people who are driven.

Galway, Ireland

• This role within the Sales Workforce Management team surrounded successful forecasting, scheduling, tracking and reporting of the B2C Sales function in both the USA and the EU. We acted as an SME developing/delivering.
• EU Sales subject… Show more This role within the Sales Workforce Management team surrounded successful forecasting, scheduling, tracking and reporting of the B2C Sales function in both the USA and the EU. We acted as.
• EU Sales subject matter expert for workforce planning.
• System configuration in multiple software suites leveraged.
• Root cause and implement improvements both systematically and in terms of policies.
• Utilise data to create forecasts containing expected inbound sales contacts and business performance such as service level.

County Galway, Ireland

- Provide pro-active resource management within front line teams in Germany and Ireland to meet service level objectives.- Manage consultants and managers requests via chat, ticketing, meetings, and provide KPI updates.- Provide business groups with necessary and pertinent data via presentation.- Respond to real-time deviations from forecasted volumes.

Limerick, Munster, Ireland

- Preventing fraudulent sales for mobile products in both the Irish and UK market.- Examining processes using root cause analysis that directly impact the department to prevent leakage.- Utilizing effective time management to complete objectives such as SLA targets.

Limerick, Munster, Ireland

Limerick, Munster, Ireland

Raheen Industrial Estate

- This role involved answering business customer calls in relation to their internet or landline service within an SME. - Troubleshoot with customers to repair internet and phone issues.- In some cases these issues can be solved over the phone otherwise the fault is reported to a supplier who arranges a visit from a technician.. -The role requires strong.

Limerick City

Corporate Governance is a trending topic among companies. As a result of this, companies are adopting policies to ensure efficient management of the business through the board of directors. Glass Lewis provide the shareholder with analysis to gain insight into how their invested interest is being run. In order to achieve this, I was employed to create.

Limerick, Ireland

I completed two reports. In the first, completed as part of my masters, I researched both national and international markets surrounding connected health and medical devices. A target market was then justified and I prepared how the client would best enter this market. This was completed on behalf of LERO for an SME in Cork.The second report was contracted.

Newmarket On Fergus, Co. Clare

- Serving food & beverages.- Maintaining customer relationships.- Stock control. - Ensuring the work environment was clean and tidy.- Managing a small group of people as part of a team.

Newmarket On Fergus, Co. Clare

Master'S Degree, International Entrepreneurship Management, 2:1 Qca 3.01

Within Semester one of the programme I completed modules such as Managing Creativity and Innovation and New Venture Marketing and Sales.

Certificate, Lean Six Sigma Green Belt, Qqi L5 Merit (75%)

Activities and Societies: All elements of LSS / DMAIC

Certified Associate In Project Management

Bachelor'S Degree ( Hons), Marketing & Management, 2.2

Modules: Marketing Practices, Branding, Management Theory, International Economics, Consumer Behavior. Final Assessment: Created a.

Education record