Liam Goodwin Email & Phone Number

London, England, United Kingdom

Tier 2 IT Analyst for a Financial MSP. Support a wide range of clients in the Financial, Cloud, Cyber Security Sector following the ITIL Foundation. Working with Active Directory, iBoss, Azure Active Directory, Intune, Autopilot, Proficient in providing High Quality Service and the point of escalation across the Clients we support, while enhancing skills and Techniques. Working on Projects to improve the system and process carried out in the day to day running, while being a valued member for Escalation, guidance and resolutions.

• Provide first & second line IT support to clients/customers in one of the leading Food Import and Exporting company across Europe.• Set up and maintain users with active directory, Microsoft tools.• Work and configure wide range of devices (i.e. Mac, Windows, iPad/iPhones).• Carry out active directory tasks such as Group Policy, Network File Shares, Security Group access, custom templates for required access by one primary group.• Managed OneDrive migration from Dropbox, applying security groups linked to view/edit access within the OneDrive file share. Documentation provided to all users to a high standard covering all features. • Set up deployments processes for Windows builds. Using Lansweeper Deployment tools to install default programs which are required for the business. (Cisco AnyConnect, Zoom, FireFox, Chrome, Adobe Acrobat Reader.• Present new software's being implemented; while providing knowledge base articles/documentation.

London, United Kingdom

• Provide first & second line IT support to clients/customers in one of the leading music publishing company across the world.• Use SLA’s, priorities tickets and distribute all unassigned tickets.• Set up and maintain users with active directory, Google admin tools, • Work and configure wide range of devices (i.e. Mac, Windows, iPad/iPhones).• Provide presentation support internally and externally across offices, while also providing on hands support to external clients who visit the office.• Present new softwares being implemented; while providing knowledge base articles/documentation.

Hoddesdon

• Started from a Team member and worked way up to Assistant Store Manager, also for a period I was Acting Store manager.

Various Venues

Dealt with diverse members of the public, directing them to their designated seat. Professionally dealt with customer complains where I confidently defused any customer issues. Worked within a team providing great customer service and high public satisfaction. I was also commended by a member of the public for providing them with the best experience at the event.