Liam Gray Email & Phone Number

Columbus, Ohio, United States

• Product management supporting single phase UPS programs, with a primary focus on the Liebert GXT5 and APS series of double conversion online UPS products. I came to Vertiv with extensive knowledge of the single phase.
• New Product Development
• Sustaining support for legacy UPS products
• Market Analysis
• Creation of web sales tools
• Technical writing and Document creation

West Kingston, Rhode Island, United States

• Customer escalation support, solution configuration, new product development, technical writing and documentation, employee training, and process management for Data Center power solutions. In this role I lead customer.
• Escalated Customer Support
• Subject Matter Expert
• New Product Development
• Project Management
• Technical Writing

West Kingston, RI

Managed escalated customer issues world wide for APC Smart-UPS single phase UPS solutions.Wrote documentation, assisted in the development and testing of new products, and trained tech support engineers in multiple call centers across the US and Asia, as well as the occasional on site customer training.

• Lead a team of graphic designers to determine the look and feel of "You Must Be This Tall", an independent documentary film. This included title sequences, promotional materials, DVD packaging, and a full line of tie.
• Created and executed a grass roots marketing campaign utilizing social media and community outreach to raise production funding, then promote the film upon release. This lead to a successful 8 week run in local.
• Maintained web sales and product fulfillment for this film and several other releases.

West Kingston, Rhode Island, United States

Provided 1st, 2nd, and 3rd tier technical support for end users of single phase UPS systems and related peripherals via phone, email, and chat. Assisted sales teams with configurations and technical backup, developed sales leads, and completed extensive training programs to ensure ongoing product knowledge.

Cranston, RI

Implementation, development, and administration of Peregrine Service Center and Peregrine Asset Manager for internal employee support helpdesk. Assessed business needs then developed, tested and deployed solutions. Trained users, wrote documentation, and kept detailed change records in accordance with banking industry standards.