Liam Griggs Email & Phone Number

Tadley, Gb

Bracknell, England, United Kingdom

Bracknell, England, United Kingdom

Operationally managing the carriers, inventory and accounts for the Waitrose online Specialist Shops (Cellar, Florist, Pet, Garden)

Weybridge, England, United Kingdom

- Managing all the day to day aspects of the two man customer delivery operation including the strict adherence to health & safety/compliance law for drivers. Whilst maintaining operations on site with warehousing/office partners- On site subject matter expert for region wide test and learn project on driver debrief process. Having direct input on subject content and communication throughout site.- Spearhead a new approach toward partner process & partner wellbeing on site making a mark on improving culture on site. - Independently review and bring to management team a revised approach to communication and handover process- Independently bring to site weekly partnership & local comms meetings and information (weekly updated comms TV) - Collaboratively working with management team to lead improvement project on collection, collating and reviewing of driver stats to aid in performance reviews for drivers.- Learn new distribution based systems quickly i.e descartes, My*Know- Use experience in customer service to push and support with customer service proposition with drivers, educating teams on benefits of first point resolution and better conflict management. - Quickly pick up and learn basic driver compliance and key training programs to aid in the support of my line reports- Key Holder & duty manager responsibilities

Birmingham, England, United Kingdom

- Leading the on site end to end closure project for JL&Ps largest store out of London, Birmingham- Ensuring for deadline the store was in a fit state for construction handover (requiring the full stripping of ALL stock and fixturing to the correct most cost/effiencient exit route)- Key holder responsibilities & supervising site visits for Tamworth closure- Coordinating 30-50 partners (keeping open communication with home branches to keep numbers up) of varying skills and strengths towards clear goals of a shared outcome. Along with 5-15 agency staff to upskill. Ensuring productivity for all throughout working towards a tight deadline.- Strong consistent channel of communication from all on site management/key partners to senior stakeholders i.e region project lead, distribution leads, systems specialists. - Facilitating operational visits for significant third party contractors & brands.- Mitigating stock/profit loss through knowledge of reduction process and distributing stock to branches/CDH in a state fit for resale.

Heathrow, England, United Kingdom

- Fulfilling the Closing manager role for a branch affected by shop closure announcement during the Covid-19 Pandemic within a highly unique and specialist site that is Heathrow. Coordinating with multiple senior stakeholders internally and externally for the entire end to end operational process.- Managing partners through an announcement of shop closure through Group Consultation & Individual Consultation processes- Working remotely from home and travelling out to multiple sites, making independent proactive decisions mostly as a lone manager to ensure shop closure, covid workers are busy and consultations all run seamlessly.- Working dual site Heathrow/StPancras- Leading seasonal changes across two sites Heathrow & StPancras (involving overnights)- Redeploying partners and liaising across multiple sites to keep strong management presence for effected partners throughout the Covid-19 Pandemic. - Part of a small leadership team in a unique branch, reporting directly into BM level and third party senior operations (Heathrow account managers)- Managing a dual role in Operations (commercial support) and Retailing (sales - gifting) - Learning, performing and focusing on streamlining the commercial support role; Financing, Health & Safety, Security, Maintenance, recruiting (mid transition without CBRE support) and Systems (mid transition without SST support). - Using skills in selling management to increase sales across gift food assortment.- Building lasting working relationships with multiple stakeholders for contacts within commercial support and selling functions. - Independently creating lasting change for improvement by mitigating the impact of management change within a high turnover branch. - Coaching partners to a higher level of awareness with duty/advanced systems training to empower the team to run and make decisions more proactively

Cheltenham, England, United Kingdom

- Being part of a team of leaders establishing a new highly experimental store where customer service was our absolute shared goal. - Coaching & inspiring 300+ partners, more than 90% new to the partnership- Performing and developing a new role to the Partnership ‘Operations’- Strong organisational and prioritisation skills with responsibility across the whole shop and responding to requests from all sections. - Building & leading the branches Social Committee- Leading the establishment of democracy within the branch.- Building relationships and strong communication links between selling managers and teams to better inform our decisions in keeping the floor commercial and ‘ready to trade’- Training my team to be proactive with stock using information such as insight, bestsellers, predicting & expected stock levels, line listings, DLGs- Demanding and maintaining high stock room standards to improve efficiency and cater for seasonal change

Newbury, England, United Kingdom

- Managing a team through performance management in a high turnover branch- Using informal and formal process as necessary to support and develop all my Partners – more than once completely turning around a Partners performance. - Entrusted to take on a local branch role leading the branches Product Coaches, devolving higher performing partners.- Leading branch wide projects to facilitate workshops for the store i.e. Customer Promise and Compliance/Complaints Training.

Reading, England, United Kingdom

- First management role managing a team of 40+ partners whilst SM was on leave.- Heading out branch BSA (food safety audits) - Motivating branch and self through large scale change working through the initial transition into modern Waitrose.- Taking on shop Duty floor & Duty manager responsibilities ensuring smooth running of branch front & back of house. Making necessary on the spot decisions for needs of customers or branch security when needed. - Key holder responsibilities.

Reading, England, United Kingdom

- Selling assistant across multiple departments, pushing towards trainee management roles and all learning opportunities available.- Building strong working relationships that a still present to this day- Created the foundation for for my shop based skills and understanding- Competent in Merchandising skills (background in art), floor plans, planograms, - Lots of practice and positive feedback for customer service skills, love to sell, brilliant basics.- High practice a skills in John Lewis systems, CSS, mainframe, insight, epos.- Sales tracking and understanding, iBrowser, managing small sections for sales and stock

Education record

A - Levels