Liam Hatchell Email & Phone Number

Stockport, England, United Kingdom

Ensuring successful daily running of the depot, reporting to the Depot Operations Manager.Direct responsibilities:-- Weekly reconciliation of site sales of approx £110k, profits of 47-50%, payments, customer counts and preparing a weekly report for presentation to the MD.- Maintenance of rounds, to ensure that they remain profitable and efficient- Monitor depot annual budget levels for wages, fuel, vehicle maintenance and depot utility costs- Overseeing depot-specific procedures and amending them where necessary to ensure efficiency- Customer debt management, for both doorstep and businesses- Reports on driver behaviour, using a fleet tracking service and reporting to the Fleet Manager- Administration of wages- Executing the company Disciplinary Process- Overseeing stock to ensure that there are sufficient levels to fulfil orders- Managing staff holidays and staffing levels, ensuring sufficient cover for the rounds- Created a training plan which I developed, a four-week schedule which ensures that any new roundspeople are competent and confident to take the round out unsupervised- I am also solely responsible for recruitment. I have actively tried to recruit younger drivers to reduce the average age of the depot staff, to ensure longevity and promote a lower staff turnover.- On call 24/7, resolving issues with staff, most often during unsociable hours. If staffing levels are critical, I am also required to deliver rounds myself.I have streamlined a number of processes, most notably the weekly sales reports which I reduced from taking 2-3 hours to just 30 mins thanks to my intermediate knowledge of Google Sheets. I have also taken rounds off the road that were no longer profitable, sharing the deliveries out to other nearby rounds that could accommodate themI have been instrumental in bringing the overall depot debt level down to an excellent standard, with our current debtor days down to 30 from almost 40 before I took over the role.

Stockport, England, United Kingdom

Overseeing the daily operation of milk rounds, covering for sickness and holidays where required. Ensuring that the round stock and cash balances correctly once the round is complete for the day.I also covered various other roles in the company, including but not limited to:-Office/ClericalRounds MaintenanceFood Service RoundsStock ControlOvernight Stock ControlRoundsperson Training and Mentoring

Stockport, United Kingdom

Operation of a six-day milk and grocery delivery round, using a traditional electric milk float to over 400 customers split over a three day/three day delivery pattern.Start times between 1am and 4am, depending on workload, with the added challenge of lone working during darkness.Regular cash handling was a large part of this role, with many traditional customers having received deliveries for over 40 years.

Denton, Manchester

Delivering ambient, chilled and frozen groceries driving a 3.5t MAM Mercedes-Benz Sprinter box van within a flexible working pattern between 7am and 11pm up to 7 days per week. I am required to perform vehicle checks to verify that the vehicle is legal and roadworthy, load the van according to guidelines to ensure safe transit and perform deliveries adhering to Sainsbury's 'MCM' routine (Making Customers Matter). I undertook an AA Drivetech course in order to correctly understand how to drive the vehicle safely. Since starting the job, all of my customer observations have been fully marked as excellent quality customer service. I took this job after management to better understand the more hands-on approach to work.I also assist with loading vehicles on the loading bay and ensuring smooth operation of the warehouse, which involves starting work as early as 4am any day during the week and having a heavy workload from the get-go. It involves a fleet walk of 13 vans to ensure the vans are physically roadworthy prior to the driver completing their vehicle check, working as a team and managing a workload amongst anything from 3 to 7 assistants and reporting regularly to the Online Managers. I have established myself as one of the most valued members of the team in both driving terms and assisting the workforce in the warehouse and loading bay.During the heavy winter of 2018, I didn't fail to make a delivery once in difficult and sometimes treacherous conditions.

Overseeing daily operation of a team of 4 within Council's cash office (alongside AP and Distribution management), facilitating petty cash claims, cash advances, managing and allocating incoming payments. I have done extensive work on the preparation of the office to move to new premises.

Ashton-Under-Lyne

Key responsibilities - Managing workload of a team of 7 Accounts Payable staff.- Bank reconciliation- Maintaining audit compliance.- Checking that invoices are processed correctly and within specified payment terms.- Working very closely with both Operations Managers of the section, providing insight into improvements and development of the department.- Accounting for BACS rejections, identifying their cause and recoding to relevant cost centres or issuing replacement payments.- Perform daily output performance monitoring and also run a quality assurance report to ensure invoices are registered correctly.- I have voluntarily become involved in extensive testing of Agresso 5.7.1 and comparing to Agresso 5.6.- Perform a payment run three times a week, each totalling up to £20million via Albacs and Co-Operative Financial Director.- Run weekly housekeeping reports and export them into Microsoft Excel, formatting them extensively before distributing to the team, using PivotTable and conditional formatting.- Annual leave, sickness (inclusive of return to work interviews), one-to-one's and Annual Development Reviews.- Prepare and lead team briefs to discuss targets and performance, in addition to issues around current working practice.- Monitor flexi-time.Improvements - Streamlined the service by liaising with the Procurement team who use the same system, in order to ensure that both departments are speaking to each other and reconciling their records. Converted many paper-based procedures into electronic format to save paper usage.I have done extensive work to promote home/flexible working and preparation to vacate the current council building as part of renovation plans for Ashton town centre. This has included amending processes to electronic formats.

Ashton-Under-Lyne

Managing the day to day operation of a team of 5 within the Council's Post Distribution Team (alongside AP and Cashier Management).- Annual leave, sickness (inclusive of return to work interviews), one-to-one's and Annual Development Reviews.- Prepare and lead team briefs to discuss targets and performance, in addition to issues around current working practice.- Monitor flexi-time and delivery driver fuel usage. Arranging delivery van servicing. Responsible contact for driving-related infractions, insurance purposes and health and safety both on the road and in the centre. Ensuring the correct use of equipment (e.g. Franking machines, post sealing machine, post opening machine).Improvements - Developed an organisation-wide private courier service, saving the Council around £4,000 per year on postage and external courier fees.I have done extensive work on the successful move to new premises including management of logistics, transportation of franking machines, postal redirection and external delivery rounds to Council outstations.

Key responsibilities - Recover outstanding Council Tax via telephone and written communications.- Attend Magistrates Court hearings for unpaid money, discussing options with residents face-to-face.- Take large cash payments from customers in a secure environment, checking the legitimacy of the tender and transferring the money to Cashiers.- Register new residents- Advise of any Council Tax Benefit entitlement, liaising with the Benefit department.- Specialised in bringing new properties into tax, liaising with the Valuation Office Agency to do so and issuing Completion Notices.- Prevention of fraudulent setups and reporting Benefit Fraud with intelligence to accompany this.Experience - In-depth work on Capita Academy, as well as using NAFN, LoCTA, performing credit report searches and benefit claim searches to locate absconded debtors. I am experienced in the use of Northgate's Anite@Work, and I have also previously worked on Northgate Pericles prior to moving onto Capita.Interest was proposed at commencing the IRRV taxation law course however this did not materialise due to lack of funding.

Key responsibilities - Serving customers in both clothing and homeware departments.- Stock replenishment during late hours.- Telephone liaison with other stores. Experience - Regular use of Wincor Nixdorf cash registers.

Nvq Level 3 Customer Service, Customer Services

Apprenticeship with Tameside MBC.

Comptia N+ A+ Networking And Pc Maintenance

Education record

Education record

Education record