Liam Hearne Email & Phone Number

Leicester, Gb

Leicester, England, United Kingdom

- Managing group inventory of used car stock c250 used cars- Managing group trade stock to maximise profits in trade disposal- Changing a culture from a Supermarket mentality to a solid, profitable franchised used car operation- Consistently ahead of composites on GPU and IPRU- Maintaing a stock turn of close to 12- Managing a team of buyers and setting them clear objectives daily/weekly- Actively reviewing sales execs & retail managers to set clear, achievable goals and… Show more - Managing group inventory of used car stock c250 used cars- Managing group trade stock to maximise profits in trade disposal- Changing a culture from a Supermarket mentality to a solid, profitable franchised used car operation- Consistently ahead of composites on GPU and IPRU- Maintaing a stock turn of close to 12- Managing a team of buyers and setting them clear objectives daily/weekly- Actively reviewing sales execs & retail managers to set clear, achievable goals and objectives for the coming month/quarter- Training and developing the team Show less

Leicester, England, United Kingdom

Leicester, Leicestershire, United Kingdom

Leicester

I always wanted to work in car sales, the opportunity came up and it was a huge leap into the unknown for me as I was a GM for Greene King at 25 and had a huge future in front of me.Working in a family run business selling new and used vehicles. I was quickly able to demonstrate my credentials by using conventional selling techniques to recommend value added products to customers and making them make sense by getting to know my customers and how a certain product would benefit them. I… Show more I always wanted to work in car sales, the opportunity came up and it was a huge leap into the unknown for me as I was a GM for Greene King at 25 and had a huge future in front of me.Working in a family run business selling new and used vehicles. I was quickly able to demonstrate my credentials by using conventional selling techniques to recommend value added products to customers and making them make sense by getting to know my customers and how a certain product would benefit them. I concentrated on quality over quantity and that paid dividends as customer satisfaction and returning business remained company leading throughout the role. My eye for detail has always been one of my biggest priorities, compliance was always paramount to protect myself and the company I work for. Show less

Leicester

Working with head office to open a brand new restaurant that saw around 2500 covers per week. Introducing processes to make sure the business remained compliant. Leading a team of 25 team members of all backgrounds and abilities to get the best out of them to enable them to deliver exceptional customer service daily.Steering the front of house team to increase the average spend per head by £7. Using upselling techniques and making recommendations specific to each and every customer… Show more Working with head office to open a brand new restaurant that saw around 2500 covers per week. Introducing processes to make sure the business remained compliant. Leading a team of 25 team members of all backgrounds and abilities to get the best out of them to enable them to deliver exceptional customer service daily.Steering the front of house team to increase the average spend per head by £7. Using upselling techniques and making recommendations specific to each and every customer. Coaching them through each stage to deliver the objective by holding 1-2-1 coaching sessions. Show less

Leicester, United Kingdom

Deputy GM in a high performing Fayre and Square restaurant. Whilst my role included the usual duties of opening and closing the business, leading the shift and covering GM absence. I was also targeted to reduce energy and water consumption by 10% YOY. Focusing on retaining every penny to convert into pure profit. During 2013 and 2014 we was convert 42p of every £ spent into profit whilst being a top 10 site for customer satisfaction.Responsible for:- Review of P&L - Complaint… Show more Deputy GM in a high performing Fayre and Square restaurant. Whilst my role included the usual duties of opening and closing the business, leading the shift and covering GM absence. I was also targeted to reduce energy and water consumption by 10% YOY. Focusing on retaining every penny to convert into pure profit. During 2013 and 2014 we was convert 42p of every £ spent into profit whilst being a top 10 site for customer satisfaction.Responsible for:- Review of P&L - Complaint handling- Team training- Cash handling- Dry stock counts- Wet stock yield- AWP margin- Reducing energy consumption by 10% annually- Recruitment- Business planning- Event planning- Team turnover- Growing profit opportunities - Increasing spend per head Show less

Advanced Leadership And Management, Functions Of Management, Recruitment And Selection, Marketing Your Business, And Sales Planning.

Level 3 NVQ in Leadership and Management within the Business Sector.

Education record