Managed hospitality staff, including shift managersCollaborated with partner Team Lead position to develop and implemented new systems within hospitality to enhance and improve environment and efficiencyInterviewed candidates for hospitality positions, trained and onboardedResponsible for all financial tracking, including but not limited to: closing out POS after each shift, writing out and make all cash deposits, and maintaining a set balance of change for the store at all timesAssisted customers with inquires, creating client profiles within our POS, custom orders and other requests as needed; responsible for handling any elevated customer issues within the store

Operated POS and provided timely, excellent customer serviceBrewed and serve espresso, coffee, and tea beveragesAssisted customers in choosing baked goods and customizing special orders for events

Processed and managed all food vendor orders and product inventoryInterviewed, hired, trained and supervised all hospitality, artist, and kitchen staffDeveloped and maintained the bakery’s websiteMonitored and executed shipping orders, catering, wholesale, wedding, and all in-store pickupsCoordinated, packaged, set up and ran special events and catering Liaison for all vendors, potential wholesale partners , customers, or collaboration opportunities with the customized face cookies Created and maintained order of operations for front and back of house Administered and managed payroll

Developed client presentations, budgets, reports & quarterly plansTracked media expenditures to ensure agency and client budget complianceCompleted competitive & market analyses in addition to creating client reports

Responsible for opening the facility, keeping keys, security codes, and greeting all membersFacilitated member requests and assisted in all projects as delegated by club management such as collecting past due balances

Assisted buyers in planning, creating, and maintaining accounts’ buysCommunicated with network representatives to resolve discrepancies and maintain positive relationships between the agency and clientCoordinated meetings and events with various networks and clientsManaged campaign execution and met planned objectives

Designed media campaigns covering effects of pollution on asthma in CTCreated an interactive website and managed relevant social media accountsDesigned campaigns to attract more volunteers to the Coalition

Assisted with customer service on the floor.Maintained cash balances; sorted and organized incoming inventory shipments. Closely maintained sell through of product and replenished sizes regularly to maximize selling.Trained on various aspects of visual merchandising in the store

Learned the process and techniques of creating mosaics.Communicated with young offenders in order to create a comforting environment.Learned history of London and transitioned that into art.Sold mosaics in art showcases.