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Liam Hession is listed as Building Trust Across the Web at Drata at Drata, based in Encinitas, California, United States. AeroLeads shows a work email signal at drata.com and a matched LinkedIn profile for Liam Hession.
Liam Hession previously worked as Technical Support Team Manager at Drata and Technical Support Team Lead at Drata. Liam Hession holds Bachelor’S Degree, Environmental Science from University Of California, Santa Barbara.
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Drata is a security and compliance automation platform that continuously monitors and collects evidence of a company's security controls, while streamlining compliance workflows end-to-end to ensure audit readiness.Acheiving strong security and compliance posture is a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time. Our team of SaaS, security, compliance, and audit experts have built a better way - with automation!
Listed skills include Microsoft Office, Social Networking, Customer Service, Social Media, and 15 others.
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- Driving org changing initiatives that uplevel the function- Leading, mentoring, and coaching the best Tech Support Team in the biz- Fostering a collaborative and growth-oriented environment- Developing top tier support reps by setting clear performance goals, expectations, and KPIs - Handling escalated concerns, providing expert guidance and ensuring.
- Driving Support Operations leveraging systems like Intercom, Jira, Notion, Vidyard, Retool, to name a few- Handling Daily Customer Inquiries and Escalations- Manager to 9 stellar TeammatesSkills: Identity & Access Management (IAM) · SAML 2.0 · CLI · Datadog · Jira · Azure Active Directory · Amazon Web Services (AWS) · Google Workspace · Human Resources.
- Resolving 400+ live chats/month- Supporting Strategic, Enterprise, Scale customers- Querying, analyzing application logs, JSON to identify remediation steps for customers (Datadog)- Reproducing, escalating UI/UX, Backend API, DB inconsistencies to Engineering, QA (Jira, GitHub) - Running CLI commands to initiate ad-hoc integration syncs, retests, and DB.
San Diego, California, United States
- GoSite Product Pro- Bug Hunter- Feature RequestsHandling ticket escalation pipeline for customer-facing teams
- GoSite Product Pro leading and coaching the team on technical and product inquiries- SEO Savant- Web Guru well versed in DNS, and developing and launching client websites- Constantly analyzing systems, refining processes, and improving workflows so that my team and the GoSite organization can effectively scale
San Diego, California, United States
- Identifying Issues that Impact Customer Engagement and Our Workflows
Dallas/Fort Worth Area
San Francisco Bay Area
San Francisco Bay Area
Santa Cruz, California
I started Easy Rider in my backyard. I initiated startup business licensing, established the company's online presence, managed financial accounts, secured radio and print advertising, and carried out private and group lessons for all customers.
Santa Barbara, California Area
- Produced Marketable Content and Managed Social Media Pages for Multiple Clients- Researched, Identified, and Capitalized on Market Opportunities- Performed Occasional Administrative Tasks
Santa Barbara, California Area
Santa Barbara, California Area
I worked part-time for the Fess Parker, Double Tree Hotel in Santa Barbara's Downtown waterfront area. As a service attendent, I worked as a Bellman and Valet for the front desk.
Santa Cruz, California
San Mateo, California
Redwood City
Activities and Societies: • Alpha Tau Omega Fraternity - Member • UC Santa Barbara Surf Team - Member • UC Santa Barbara Surf Club.
Completed the Technology Management Certificate consisting of classes focusing on Entrepreneurship, Marketing, Business Strategy.
Completed courses in Writing for Sustainable Business, Writing in the Community, Grammar and Stylistics, and Public Discourse, focused in.
Studied history, culture, and environmental science in the Patagonia region of Chile from January to April 2017. Backpacked throughout.
Activities and Societies: Green Club, swimming, water polo, newspaper editor, student government3 year President of Green Club.
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Liam Hession works for Drata.
Liam Hession is listed as Building Trust Across the Web at Drata at Drata.
AeroLeads has found 1 work email signal at @drata.com for Liam Hession at Drata.
Liam Hession is based in Encinitas, California, United States while working with Drata.
Liam Hession has worked for Drata, Gosite, Fundbox, Easy Rider Surf School, and Loatree.
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Liam Hession holds Bachelor’S Degree, Environmental Science from University Of California, Santa Barbara.
Liam Hession is listed with skills including Microsoft Office, Social Networking, Customer Service, Social Media, Leadership, Strategic Planning, Marketing, and Research.
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