Liam Hey Email & Phone Number

Bentley Park, Qld, Au

Cairns, Queensland, Australia

 Assessing the vulnerability of networks and establishing favourable cyberspace environment for operations; Managing, operating and maintaining the performance of networks and running diagnosis to problem solve issues to ensure the continued availability of networks. Managing, operating and maintaining advanced ICT networks between stakeholders, government agencies, submarines and ships. Operating and managing cryptographic equipment to secure highly classified ICT networks; Commercial and military satellite communications; Radio communications link for the ship (boarding parties and diving team) Handling classified and sensitive information; Operating communication networks to support disaster relief, distress calls and search and rescue operations; Managing classified and sensitive information to prevent compromise, loss, or misuse of government data.  Maintaining the highest level of operational standards, collaborating closely with a 5-member team to provide reliable LAN administration support, managing critical issues to allow users to send and receive messages and data safely. Maintaining user accounts and privileges through active directory; Using Microsoft PowerShell to manage and automate tasking. Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly. Led server infrastructure development, quality assurance, staging and production systems; Maintained flexible schedule and responded to after-hours and weekend emergencies; Designed and evaluated WAN and LAN connectivity technologies. Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

Queensland, Australia

 Promptly, professionally and courteously attend to customers ensuring minimal wait times face-to-face and via phone; Cash handling and EFTPOS processing  Resolving customer queries ensuring a positive and amicable outcome is achieved; Verify paperwork and documentation relating to purchases and reconcile accordingly  Maintain high workplace, health, and safety standards at all times according to government and industry legislation; Training and supervising new staff members on operating systems and customer service skills  Setting up, cleaning maintenance, and packing up of equipment and environment; Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.  Worked different stations to provide optimal coverage and meet production goals; Assisted with inventory counts and stocking of merchandise.

Brisbane, Queensland, Australia

 High level skills in Microsoft Word, Excel, Microsoft Outlook, Microsoft Dynamics NAV.  Competent in all aspects of administrative work; Strong attention to detail and record keeping; Work effectively within the Customer Service team, and with Production, Sales and Warehouse teams.  High level communication skills in conflict resolution and negotiation. · Capable of providing excellent customer service that adapts to different customer styles and expectations.  Embrace and abide by the company's values, policies and procedures, particularly customer service & OH&S.  Report any customer complaints or issues to management in line with Policy and Procedure; Meet Department and company's KPIs and strategic objectives. · Respond to inbound customer and telephone sales enquiries from internal and external customers.

Brisbane, Queensland, Australia

 Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition. Edited and enhanced existing artwork and graphics; Developed graphics and visual content for social media campaigns. Implemented design feedback from customers and internal stakeholders to improve project outcomes; Developed innovative designs for variety of clients in graphic design industry.  Developed original designs for print media, magazines and newspapers; Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.

Certificate Iii In Information Technology, Information Technology

User Experience Design Course, Graphic Design

Bachelor Of Digital Media, Digital Communication And Media/Multimedia

Year 12 Certificate Of Education, Year 12