 Assessing the vulnerability of networks and establishing favourable cyberspace environment for operations; Managing, operating and maintaining the performance of networks and running diagnosis to problem solve issues to ensure the continued availability of networks. Managing, operating and maintaining advanced ICT networks between stakeholders, government agencies, submarines and ships. Operating and managing cryptographic equipment to secure highly classified ICT networks; Commercial and military satellite communications; Radio communications link for the ship (boarding parties and diving team) Handling classified and sensitive information; Operating communication networks to support disaster relief, distress calls and search and rescue operations; Managing classified and sensitive information to prevent compromise, loss, or misuse of government data.  Maintaining the highest level of operational standards, collaborating closely with a 5-member team to provide reliable LAN administration support, managing critical issues to allow users to send and receive messages and data safely. Maintaining user accounts and privileges through active directory; Using Microsoft PowerShell to manage and automate tasking. Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly. Led server infrastructure development, quality assurance, staging and production systems; Maintained flexible schedule and responded to after-hours and weekend emergencies; Designed and evaluated WAN and LAN connectivity technologies. Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

 Promptly, professionally and courteously attend to customers ensuring minimal wait times face-to-face and via phone; Cash handling and EFTPOS processing  Resolving customer queries ensuring a positive and amicable outcome is achieved; Verify paperwork and documentation relating to purchases and reconcile accordingly  Maintain high workplace, health, and safety standards at all times according to government and industry legislation; Training and supervising new staff members on operating systems and customer service skills  Setting up, cleaning maintenance, and packing up of equipment and environment; Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.  Worked different stations to provide optimal coverage and meet production goals; Assisted with inventory counts and stocking of merchandise.

 High level skills in Microsoft Word, Excel, Microsoft Outlook, Microsoft Dynamics NAV.  Competent in all aspects of administrative work; Strong attention to detail and record keeping; Work effectively within the Customer Service team, and with Production, Sales and Warehouse teams.  High level communication skills in conflict resolution and negotiation. · Capable of providing excellent customer service that adapts to different customer styles and expectations.  Embrace and abide by the company's values, policies and procedures, particularly customer service & OH&S.  Report any customer complaints or issues to management in line with Policy and Procedure; Meet Department and company's KPIs and strategic objectives. · Respond to inbound customer and telephone sales enquiries from internal and external customers.

 Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition. Edited and enhanced existing artwork and graphics; Developed graphics and visual content for social media campaigns. Implemented design feedback from customers and internal stakeholders to improve project outcomes; Developed innovative designs for variety of clients in graphic design industry.  Developed original designs for print media, magazines and newspapers; Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.