Liam Hooper Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Bridgeview, Illinois

• Improve year over year client experience and retention rates - actively work towards hitting department and individual renewal/sales goals (Suites, Club Seats, Full Season Ticket and Ten Game Plan Renewals)
• Drive add-ons, price point upgrades and referral sales from defined account base
• Build strong relationships with defined account base through proactive communication, including seat/suite visits, phone calls, emails, dinners, events and other communication channels, as part of the Season Ticket.
• Serve as the primary communication outlet on all matters related to Chicago Fire Season Ticket Holders, responsible for direct one-on-one communication with Season Ticket Holders, work in conjunction with all.
• Focus on an exceptional Fan Experience on match day and work closely with Marketing and Operations to ensure consistent approach between “match day program” and one-on-one interactions with fans
• Anticipate, respond to, and resolve all concerns, requests, and inquiries from defined account base in a timely manner; handle difficult situations in a calm and professional manner, ensuring each client interaction.

Blaine, Minnesota

• #1 in session for total calls
• #1 in session for total talk time
• Averaged over 240 calls per day
• Closed multiple sales in different markets of the country including New York, Kansas City, Los Angeles, and Colorado
• Used 6-step process to unveil prospect needs and make accurate recommendations

Bloomington/Normal, Illinois Area

• Support marketing operations of Red Alert, the official student spirit group of Illinois State Athletics, and the day-to-day activities of an NCAA division 1 athletics department
• Control Facebook/Twitter page in order to inform students of game times, promotions, giveaways, etc. Also utilize Facebook/Twitter ads, analytics, and insights to help promote events
• Aid in contribution and implementation of ideas to increase student attendance and improve the student game day experience

Bloomington/Normal, Illinois Area

• Assist the University with recruiting potential Illinois State students via telephone and letters
• Help incoming freshman become acquainted with life at Illinois State University
• Provide students with effective communication when they ask questions about the University

St. Charles, Illinois

• Supervise a pool staff of 20 and maintain appropriate schedules
• Coordinate pool parties and manage customer relations with swimming pool patrons
• Control chemical levels of the pool and oversee cleaning and general swimming pool maintenance

Chicago, Illinois

• Manage and create contracts for new/returning players, and the assistant chief executive officer
• Increase popularity of team by creating flyers/tickets that are appealing/informing of game times and locations
• Influence new camps and activities for team by helping out with new ideas on programs
• Remodel the roster and staff on a rolling basis