•Managing 2Connect's own access network customer base spanning a number of industry segments; financial, military, insurance, education and legal, including a number of Fortune 500/FTSE 100 companies•Tasked with building globally focused teams to support 2Connect's entry into new regional and international markets•Conducting high level business development meetings with other carriers/service providers in order to extend their service to the Middle East•Heading up the 2Connect Sales, Marketing & Customer Service teams providing direction, leadership and control in every field of scope•Ensuring 2Connect's network is a true in-house end-to-end delivery, from the point-of-interconnect, over the 2Connect international backbone/Middle East regional access network directly to the end-customer premises•Maintaining 2 Connects service promise to provide industry-leading SLA's, delivery timescales and cost-effective circuits

•Responsible for group sales throughout the region•Delivery of sales strategies and targets•Maintained and developed new and existing key accounts•Supervised all installations to maintain the highest quality of service and minimum disruption•Raised company awareness within the market place•Responsible for building target account strategies based on the product technology and customer requirements•Managed and supported the sales team ensuring all resources were available to achieve the required targets•Conducted constant market research to ensure a competitive position was maintained within the market place

•Established the client’s needs and requirements within departments and maximized all opportunities to recruit the correct calibre of people to suit the environment•Responsible for the initial contact and liaison with all senior management within the client•Built client and candidate relationships, managing the recruitment process on behalf of the client from introduction of candidate, through to successful placement•Sourced new clients, candidates and new business opportunities

•Responsible for approximately 300 customers and accounts throughout the North of the United Kingdom and Ireland•Maintaining all accounts to their full potential, ensuring complete ranges of new and existing products are used and available at all times in order to achieve individual target requirements.•Ensure all customers have maximum support 24 hours a day for technical issues, when ordering products, and on installation of products. This also includes safety procedures, product capabilities and alternative product options.

•Fully responsible for building up and maintaining a strong customer base across the North West of the UK, working closely with clients and internal departments to ensure that viable business solutions can be delivered, for both landline, and High speed internet Communications.•Working with customers throughout the whole sales process, from initial interest through to actual implementation, guiding them on which services to procure and how to maximise the benefits they gain.•Responsible for benchmarking our organisation against others in the marketplace and identifying where our core competencies lie.•Close monitoring of all customer billing accounts to ensure the provided services were being utilised to their maximum potential and purpose•Preparation of reports/figures for monthly and quarterly senior management meetings

•Responsible for managing and developing the country office, which was accountable for all Middle Eastern markets•Recruited and managed the local teams, setting their annual objectives and performance targets, monitoring their progress, and ensuring their development needs were met•Improved a number of key processes, including merchandising and stock control, which increased product availability and the level of customer service

•Worked closely with major clients (both locally and internationally) to meet their unique fleet needs•I established the first of its kind retail showroom in Bahrain selling ex-rental or lease vehicles. Within 12 months, this showroom became the largest second-hand car retailer in the country•Responsible for the concept and opening of an extremely successful maintenance department to support the retail business•Monitored and reported sales volume, financial and business transactions•Developed strong customer relations skills•Orchestrated financing, and gave final approval of all sales•Ensured employees provided highest standards of customer satisfaction and quality service at all times