Liam J. Email & Phone Number

Youtube.Com/Jacksfilms

·Develop and implement comprehensive content strategies for millions of fans across YouTube, Twitch, TikTok and more. ·Collaborate with top brands to develop and integrate engaging sponsored segments into video content, enhancing brand visibility and sponsorship value.·Manage community engagement on social platforms including Discord and Twitter.·Lead a team of 20+ staff, overseeing moderation, events, and user experience for the Discord community boasting tens of thousands of members. ·Coordinate and manage regular live streams and scheduled live events, ensuring high engagement and viewer retention.

Remote

·Provided technical support for customers through email, phone, live chat, and social media for Starry Internet services and proprietary equipment. ·Engaged with current and potential customers on social media to improve brand awareness.·Identified, investigated, and resolved device and network-specific issues, escalating complex problems as needed. ·Tracked customer feedback and reported on user satisfaction and resolution metrics.

Greater Boston

·Engaged customers using vendor certifications and selling skills to complete sales, drive profitable growth, and achieve vendor/individual goals.·Applied a high level of product knowledge and expertise through ongoing learning and self-development, including certifications, to enhance the customer shopping experience within specific ecosystems.·Acted as a trusted subject matter expert, brand advocate, and product champion for specified vendor product assortments, including coaching and training co-workers on new vendor technology and services.·Provided feedback on new and existing products, and customer engagement through calls and in-person interactions with vendor partners/representatives and market teams.

·Held and was certified for various positions including Google Expert (seasonal sales vendor), Best Buy Mobile (sales), Connected Devices (sales), Asset Protection, and SWAT Inventory Specialist (stock counting, inventory management).

Greater Boston

·Managed front-end operations, including daily operations, scheduling, cash management, and customer service. ·Provided impromptu managerial support, handling customer situations and coaching cashiers. ·Ensured consistent and high quality customer service throughout the department.

Bachelor'S Degree, Communication W/Conc In New Media

In progress, part-time

Summer Performance Program

Education record