Liam Kelman Email & Phone Number

With a proven track record in developing customer-focused strategies and successfully implementing them, I possess a deep understanding of customer journey mapping, segmentation, and customer experience optimization. My strategic and analytical prowess enables me to break down complex problems and drive innovative solutions. Demonstrated ability to translate data into actionable insights and strategic recommendations, resulting in improved customer experiences.As Product Marketing Lead at Sook, I led numerous product and service launches, user feedback projects, and operational improvements. I drove customer satisfaction and efficiency across marketing, support, and sales. I also owned the cross-functional translation of product, marketing, and customer data into actionable initiatives that gave Sook a competitive advantage. My mission is to create user experiences that are intuitive, engaging, and impactful.🚀 Areas of Expertise & Interest:Qualitative ResearchQuantitative ResearchData AnalysisInsight GenerationRunning WorkshopsCustomer Journey MappingProcess MappingWireframes & FlowsService BlueprintsInformation ArchitectureUsability TestingRapid PrototypingA/B TestingResponsive DesignHTML/CSS