Liam Kenny - Ba (Hons) Dip Cii Email & Phone Number

Wigan, Gb

Manchester, England, United Kingdom

Manchester, United Kingdom

Key Responsibilities - Broking: Negotiating renewal terms and premiums with AA rated insurers in order to obtain the most competitive terms on behalf of the client whilst increasing profitability - Create presentations for renewals detailing full information required for an insurer to offer a competitive quotation tailored to the policyholders insurance requirements - Analyse claims experience in order to calculate Loss Ratios & Burning Costs- Generate new business by acting on leads provided by colleagues, clients, introducers and those self-generated- Prioritise workload in a fast-paced work environment- Implement attention to detail when checking policy documentation; taking responsibility to ensure it is correct and verified prior to releasing to the client- Demonstrate a wealth of knowledge by answering technical queries - Provide excellent customer service by promptly answering telephone calls and replying to emails in a professional manner - Build relationships with clients and underwriters - Maintain an impeccable retention rate- Manage clients needs/wants in conjunction with underwriters expectations Achievements- I secured my Cert CII qualification within 3 months- Exceeded Growth Targets through cross-sales and organic growth

Sydney, Australia

- Responsible for data capture and extraction to enhance Google's product 'Google Maps'.- Used key organisational skills to arrange, flights, car rentals, public transport and hotels, adapting to a changing working environment.- Used personal goal setting to exceed KPI requirements. - Developed research skills by mapping out daily routes in the most efficient way possible.- Improved communication skills by providing feedback via Google Hangouts and video conferencing. - Completed the 'Performance Driver Programme'.

Australia And South East Asia

- Cultivated language and communication skills by building relationships with people from around the world.- Improved budgeting skills by planning, financing, and organising travel destinations.- Enhanced researching skills relating to new journeys, taking into consideration the peak seasons, efficiency, affordability, safety, visas and environmental factors.- Refined decision making skills when in the circumstance of unexpected events or immediate opportunities.- Broadened intercultural skills by living, working and volunteering in native communities.- Building on confidence by making key decisions independently. This helped me achieve goals I believed to be unattainable by taking risks and dealing with uncomfortable and improvising situations.

Kununurra, Australia

- As team leader, I was responsible for creating rosters, training new staff and implementing new policies.- Used sales techniques - Maintained stock levels of the store and bar.- Built rapport with customers.- Worked under pressure in a fast paced environment, using strong product knowledge to improve efficiency.- Used integrity and resilience in times of dealing with drunk and abusive customers.- Attention to detail in terms of numeracy, ensuring the customer received the correct change.- Enhanced marketing skills by organising and promoting functions, which in return increased sales and profitability.Key achievements:- Being promoted to team leader - Obtained Responsible Service of Alcohol (RSA) licence.

Atherton, Qld, Australia

- I was responsible for training new employees in all departments.- Developed general labouring skills such as, tractor driving, forklift driving, irrigation, sheeting and metal work.Key achievements:- Completed the construction, from start to finish, of a blueberry farm, which has one of the largest production of blueberries in the world.

Wigan, United Kingdom

- Responsible for dealing with customer queries and cash transactions.- Consistently passed risk, security and financial tests.- Consistently received exceptional feedback regarding customer service.- High attention to detail required to serve customers and balance the till.- Developed strong multitasking skills by prioritising customer service, sales, data entry and high cash handling with each transaction.- Improved problem solving skills by taking ownership of difficult situations, resulting in the best possible outcome for the customer. Entrusted with senior responsibilities such as:- Changing large amounts of cash from the ATM's and deposit machines.- Finding cash errors in regards to till balancing mishaps.- Designated safe key holder.Key Achievements:- Offered promotion.- Transferred to Sale branch June 2014.

Bachelor Of Arts (B.A.), Business And Management, Second Class (First Division) Honours 2:1

First Year Modules: Business Accounting, Business Data Analysis, Business Information and Management of Organisations, Developing Business.

Insurance, Cert Cii