• Actively promoting and communicating change function and processes to the wider business, including the generation of standardised artifacts to be used for articulating the remit of the change function.• Policy and Process review to support retention of ISO20K accreditation (in relation to Change Management)• Facilitating the standardisation of ways of working, including the generation of training material and artefacts to support cross training and knowledge share within the team.• Escalation POC for External and Internal customers for all Change Management aspects.• Attendance in key Service review meetings with customers and suppliers.• Liaison with BPI (Business Process Improvement) team, to identify shortcomings in process, as well as defining improvement initiatives for the department.• Staff Management

• As part of the Programme Management Office, responsible for ensuring the smooth integration of project deliverables into the Live production environment, through the use of Change Management• Roll out of a standardised Change process across Globalised IT Service, including development of procedural documentation, publication of the material across the organisation as well as facilitating training on the new procedures.• Roll out of a standardised Major Incident Management / Problem Management process across Globalised IT Services Organisation, including publishing of documentation and provision of training.• Undertaking SME training for ISO 27001 Compliance and acting as SME within IT organisation• Organising and chairing CAB and Incident Review meetings, including the documenting and publishing of outputs / findings (including Forward Schedule of Change)• Conflict Management of departmental change, ensuring that business priority changes are correctly prioritised and de-conflicted with proposed change work planned for scheduled Maintenance windows.• Production of Statistical data to monitor the performance of the Change Process.• Administration and processing of all change requests including the seeking of relevant approvals across the business.• Managing relationship with external Service Management tool suppliers

HP Enterprise Services, Hook, HampshireReporting directly to ATLAS Consortium Change DirectorProcess management, including problem resolution & escalationPrimary point of contact for both internal & external customers in relation to change function & processesRepresents change function & processes at various meetings & forums, both internally & customer facingReports performance in comprehensive management information pack to ATLAS Change DirectorSupports & deputises for ATLAS Change DirectorImplements, monitors & reports on process improvement initiativesEnsures continued effectiveness & efficiency of processes as strategic continuous improvement initiatives are rolled out Key client: MOD

Managed all natures of change & associated impact assessments, centrally & across the ATLAS consortiumSupported progression of changes by calling facilitation meetings & identifying appropriate resourcesEnsured that project & bid managers adhered to processActed as escalation & advisory point for both internal & external issues, monitoring progress against defined schedules & milestonesHosted & chaired senior management meetings to define strategy & approach to new changesCreated & developed processes & procedures to manage change throughout the ATLAS consortium, undertaking necessary reviews to deliver continuous improvementUndertaking Change communications throughout the ATLAS consortium, promoting process awareness, responsibilities & the identification of key stakeholdersGenerated management reports including trend analysisDeveloped effective customer & supplier relationshipsMonitored supplier performance against defined SLAs & KPIsUndertaking investigation of the consortium contract & partner subcontract responsibilities & identifying & unblocking issues with partners & suppliers Key client: MOD

Helped develop & apply change management proceduresProposed & agreed scope of configuration management processes & proceduresDefined & implemented configuration management planTrained internal staff on principles of the change process & proceduresUndertook quality checks on all change requestsChaired CAB assessment meetingsCoordinated resources & communications for change implementation, authorising changes based on provided assessments Published forward schedule of change, liaising with customer to agree service downtime to ensure minimum operational disruptionHelped coordinate release of changes, including building, testing & implementation according to schedulesConducted change reviews & root cause analysisPerformed trend analysis on problem & change records, seeking rectification with appropriate stakeholdersProduced management reports using incident, change & configuration management toolsetIdentified opportunities to improve reportingAssessed & reported on suppliersManaged & maintained configuration management database including validating content & format of external dataCarried out regular configuration audits to validate physical inventory against recorded (manual & digital)Managed stock levelsEnsured that staff complied with identification standards including object types, environments, documentation, versions, formats, baselines, releases & templatesTook part in customer-facing meetingsStarted as Second Line Support EngineerKey clients: Meat Hygiene Services (DEFRA), NAAFI, PC World Business

Provided first to third line support as Business Support AnalystProvided second line support as Service Desk Analyst Key clients: Open Orchard (BT), Unison, Boeringher, Clarks