Guiding donors in understanding Charitable Impact's unique value proposition, empowering them with best practices in fundraising strategy. Delivered tailored recommendations based on in-depth analysis of customer needs and usage patterns. Successfully managed complex projects by orchestrating outreach to prospective clients, overseeing seamless onboarding processes, and coordinating cross-functional resources from Client Success, Business Development, Product, and Communications. Played a key role in shaping marketing strategies and online media communications, while leading multiple high-impact projects with exceptional success. Excelled in account management and customer success, consistently driving client satisfaction and loyalty.

Achieved the fastest promotion within the department, moving from SDR to BDR in record time. Consistently surpassed performance expectations, averaging 20% above quota while building a robust pipeline of high-value, qualified opportunities. Aligned strategically with four Account Executives and excelled in self-sourced prospecting, driving substantial revenue growth. Personally managed all initial qualification calls, seamlessly coordinating discovery calls and demonstrations to ensure optimal outcomes for the Sales Team.

Scheduling and taking responsibility for all initial qualification calls and arranging discovery calls or demonstrations where appropriate for the Sales Team.Consistently exceeded quota and created over $2 million in opportunity pipeline for Sales Team resulting in over 300K closed deal revenue.Awarded Business Development Rising Star 2021.

• Managed the operating, planning and organizing of the club’s facilities and estate during my time studying at university, catering for a multitude of different sized events and match day activities. Management of key grounds activities maintaining pitch and training areas.• Co-Ordinated general waste disposal and ensure health and safety standards for key areas in the club such as kitchen and keg room. • Ordering and managing cleaning/maintenance equipment along with bar orders. Resolving basic IT and communication issues.

Played a pivotal role in driving key metrics for an online music education startup, contributing to daily activity tracking and lead generation through strategic outbound sales efforts. Mastered the art of identifying, creating, and qualifying opportunities, leveraging the company CRM to efficiently capture, track, and advance high-potential leads. Collaborated closely with the sales team to ensure seamless understanding of lead opportunities, facilitating successful customer onboarding onto the platform and driving sustained growth.

Contributed to enhancing the customer experience at Ireland’s largest ride-hailing service by proactively identifying and addressing potential sources of customer and driver dissatisfaction. Collaborated with internal support teams to implement improvements, standardize processes, and boost effectiveness throughout the entire customer journey. Skillfully diagnosed technical issues, escalating complex cases after thorough investigation to ensure swift resolution. Played a key role in maintaining and updating the online Knowledge Base, ensuring it remained a valuable resource as new features and customer queries emerged. Expertly managed complaints, consistently turning challenges into opportunities for service excellence.