• Configure Service Cloud, Public Sector Solutions, Experience Cloud, OmniStudio, AppExchange products, and built automation using Flows. • Advise stakeholders through challenge identification and business requirement refinement to enable successful outcomes through Salesforce capabilities.• Prepare, coordinate, and facilitate workshops, demonstrations, and requirements gathering sessions to drive successful project outcomes while building rapport with stakeholders. • Contribute to… Show more • Configure Service Cloud, Public Sector Solutions, Experience Cloud, OmniStudio, AppExchange products, and built automation using Flows. • Advise stakeholders through challenge identification and business requirement refinement to enable successful outcomes through Salesforce capabilities.• Prepare, coordinate, and facilitate workshops, demonstrations, and requirements gathering sessions to drive successful project outcomes while building rapport with stakeholders. • Contribute to solution designs ensuring they adhere to business analysis and Salesforce out-of-the-box best practices. • Collaborate closely with the User Experience team to incorporate and advocate for user centric approaches. • Operate within different agile delivery frameworks including scrum and kanban, following relevant best practices to ensure effective project delivery. Show less

• Designed, configured, and implemented solutions using Health Cloud, Experience Cloud, OmniStudio, and complex business logic. • Applied strong logical and analytical problem-solving skills to built trusted long-term client relationships with Product Owners and Business SMEs. • Deployed components within a CI/CD framework using Gitlab and VS Code, adhering to advanced DevOps practices. • Demonstrated configured solutions within sprint reviews to elicit feedback from business… Show more • Designed, configured, and implemented solutions using Health Cloud, Experience Cloud, OmniStudio, and complex business logic. • Applied strong logical and analytical problem-solving skills to built trusted long-term client relationships with Product Owners and Business SMEs. • Deployed components within a CI/CD framework using Gitlab and VS Code, adhering to advanced DevOps practices. • Demonstrated configured solutions within sprint reviews to elicit feedback from business SMEs.• Effectively communicated the requirements met from delivered solutions, with concise documentation enabling efficient handover to operational teams. Show less

• A unique opportunity to support the Asia Pacific marketing and internal communications function across 12 countries and over 3,000 FTE’s, within a global market leader.• Reported to the APAC Chief of Staff, assisting with various project’s including market research, internal communications, and APAC wide events.

• Lead 8 tutorial classes and around 130 students across the academic year, liaising closely with course-coordinators to deliver and facilitate highly beneficial learning experiences. • Marked assignments for a similar number of students, following holistic guidelines to consistently mark various assignments throughout the year ensuring a high attention to detail.