Liam Mallett Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Volunteer position helping small businesses achieve their goals though coaching and mentoring.

Melbourne, Victoria, Au

Working as a member of the Board of Directors to guide the strategic direction of SBMS.

Fenchurch Street, England, Gb

Doddle creates software to power online retail though checkout integration, returns portal and in store processing. Working closely with national postal carriers to deliver to top global online retail brands.Responsible for the growth and operation of the Asia Pacific business and management of key partners.- Scaled business from pre-revenue to acquisition and 1000+ merchants in 4 years- Successful acquisition of Doddle by Blue Yonder- Produce and operate a 3 Year Growth Strategy Plan- Functional Streams – Account Management, Product Management. Supply Chain, Support, Risk, Technology, OperationsKey achievements: - Establish and operate the Australia Post Collect & Return network- Ground up creation of complete supply chain to support the roll out of 6500 sites around Australia- Implementation of operating model to support local and international operations- Establish operations in Japan through partnership with Yamato Holdings- Develop support network to support operations across Asia Pacific and UK- Renegotiate vendor support globally to drive 38% cost saving

Clayton, Victoria, Au

Reporting to the CEO, responsible for the group technology strategy, governance and digital transformation- Providing technology strategy and guidance to the Board of Directors.- Key member of Executive Leadership Team- Multi-national team and role- Functional streams – Strategy & Architecture, Risk, PMO, Delivery, OperationsKey achievements:- Migrated company to Google G-Suite productivity / collaboration suite- Led migration to Google Cloud Platform from on premise infrastructure- Led move from MPLS WAN to SDWAN across 9 sites.- Renegotiated vendor contracts to drive 32% cost savings in OPEX costs- Design Strategic plan to align an agile operating model with a services driven organisation- Built risk assessment model to articulate IT impact to business risks for the board- Establishment of IT Architecture practice- Implemented ITIL governance model- Deployment of cloud collaboration tools across whole of business driving $420k cost reduction- Implementation of data information and data protection governance policies aligning with legislative obligations- Implemented PMO and PMO governance model providing visibility of value across whole of business.- Expanded team to offshore resourcing in Philippines increasing headcount and reducing cost

North Sydney, Nsw, Au

Responsible for strategic direction, pre-sales support and design of Salmats omni-channel cloud contact centre platform.- Led strategic move and transformation of all major applications and platforms from insourced on-premise model to a SaaS cloud model saving 35% of technology costs- Acting General Manager role- Program Management and Steering Committee owner across all key technology transformation projects and managed services- Financial responsibility for $12.8m - Strong contract negotiation experience- Three major streams, Strategy, Pre-Sales & Design- Delivered contract renegotiation with incumbent vendors resulting in 550k saving- Led transition from Waterfall to Scrum (Agile) methodology change within development teams

North Sydney, Nsw, Au

A multi-national role responsible for the design and delivery of complex contact centre IT solutions across Australia, New Zealand and Manila- Led a flexible team of up to 35 across 3 countries- Financial responsibility for up to $8.5m - Team comprised of highly technical and non-technical resources- Mentoring and culture development with newly established team- Work closely with team members to guide and influence

North Sydney, Nsw, Au

A short term role to manage the migration of users to new Unified Communications (UC) platform across the entire business.- 14 UC sites across Australia, New Zealand and Philippines- 3000+ Users- Small collaborative project team (8 members)

North Sydney, Nsw, Au

A long term project team role involved in the design and migration of Salmat’s new multichannel communications platform from the ground up- 3 year project, multiple roles held- Strong documentation and broad understanding of all contact centre operations required- Developed close working relationships with multiple vendors on business and technical level- Involved in all stages from requirements, evaluation, vendor selection, design, delivery and migration.- 9 contact centre sites, 14 unified communications sites 7000+ users

Sydney, Nsw, Au

Mail Communications was a leader in the SME space, a small collaborative team that delivered smart business solutions across Melbourne.

Master Of Business Administration - Mba, Finance And Entrepreneurship

Graduate Diploma In Management, International Business

Graduate Certificate Of Management, Business Administration And Management, General

Bachelor'S Degree, Communications Engineering (Partial)

Education record