Liam Mclinden Email & Phone Number

Canada

• Responsible for the incremental success, overall sentiment, and sense of partnership with our partners following their onboarding to the Tekion platform.
• Analyze partner data to enhance their experience and the value they receive from Tekion. This surrounds core functionality / partner integrations / CRM / training and workflow support / change management.
• Understand our partners experience to assemble and suggest new product solutions and/or improvements.
• Perform QBRs, support optimization, and anticipate partner needs in advance.
• Lead and support our partners continued journey with Tekion following onboarding and transition to other internal teams.
• Fulfill partner needs cross-functionally within the organization.

Toronto, Ontario, Canada

• Led and responsible for a team of Systems Leads & Full Stack Developers across business regions in Canada.
• This team supported and optimized all business systems and their integration with a large landscape of third-party applications.
• Led and executed the implementation of a new Dealership Management System in multiple Dilawri owned dealerships across Canada.
• Ensured my teams continual growth in technical and soft skill competencies.
• Provided consistent and regular mentorship, opportunities for growth and succession planning.
• Delivered meaningful and thorough performance appraisals and compensation rewards.

Canada

• Conexiom is a cloud-based document automation solution, eliminating the manual processing of business-critical commercial documents with 100% data accurate, touchless automation. I was responsible for customers.
• Partnered with Sales and Solutions teams to gather requirements, understand use cases, build project scope and lead customers through their onboarding journey.
• Partnered with the internal development team to structure logic and effectively utilize Conexiom built and customer APIs to achieve a significant level of efficiency and automation.
• Configure the Conexiom platform to meet customer needs.
• Ensure a sustainable setup and configuration for customers to maintain and adapt as needed.

L1-A Visa - Greater Chicago Area - USA

• Led and responsible for a team of Front End onsite and virtual associates supporting implementation projects in the USA.
• Led and supported the team through customer facing training in the USA.
• Ensured continual growth in technical and soft skill competencies.
• Provided consistent and regular mentorship, opportunities for growth and succession planning.
• Delivered meaningful and thorough performance appraisals and compensation rewards.
• Fulfilled internal initiatives for process optimization, automation, expense reduction and cross functional team partnership.

L1-A Visa - Greater Chicago Area - USA

• Led and responsible for a team of Fixed Operations onsite and virtual associates supporting implementation projects in the USA.
• Led and supported the team through customer facing training in the USA.
• Ensured continual growth in technical and soft skill competencies.
• Fulfilled internal initiatives for process optimization, automation, expense reduction and cross functional team constructive collaboration.
• Delivered meaningful and thorough performance appraisals and compensation rewards.
• Delivered mentorship, opportunities for growth and succession planning.

L1-B Visa - Greater Chicago Area - USA

• Responsible for the end-to-end project management and implementation of CDK solutions.
• Pre and post sale assessment of customer needs.
• Developed the project and communication plan, scoping, and execution.
• Ensured best in class go-live activity conducted by onsite and virtual associates to achieve a high NPS.
• Fulfilled internal initiatives to lean processes and create cross functional team partnership.

L1-B Visa - Greater Chicago Area - USA

• Responsible for the end-to-end implementation of the product suite.
• Partner with customers and in-directly lead the implementation team through the project lifecycle.
• Ensured best in class go-live activity conducted by onsite and virtual associates to achieve a high NPS.

L1-B Visa - North America

• Delivered training and consultation for CDK solutions on site with customers in Canada and the USA.

Greater Toronto Area, Canada

• Developed a business plan to recuperate and control the expense for dealership loaner vehicles at multiple rooftops.

Greater Toronto Area, Canada

Responsible for the analysis of dealer performance data and developing highly interpretable business summaries for senior management.

Greater Toronto Area, Canada

Responsible for the administration, communication and logistics of commercial and fleet vehicle business.