Liam Mcclelland Email & Phone Number

Northwich, England, United Kingdom

Runcorn, England, United Kingdom

Supported the Site Manager in the day-to-day running of the operation• Supported the Site Manager in co-ordinating any issues within the warehouse• Scheduling and supervising the activities and functions of the warehouse staff• Ensuring the proper and timely completion of all warehouse activities• Communicate plans with the operations teams to ensure 100% customer satisfaction• Ensure compliance with the company’s Health & Safety policy and procedures through safe systems ofwork and practices, good housekeeping and the provision of information and training to the warehouseteam to ensure total safety awareness• Keep and maintain records of team performance against plans and advise the Site Manager of factorsthat may disrupt operations which the team cannot resolve• Assist in the organisation of training and development for warehouse staff, including on-the-jobcoaching, and evaluate training effectiveness in terms of improved individual and team performance andthe maximum flexibility of team members• Review with the Site Manager and individual members’, opportunities for improving work methodsand practices continuously• Assist the Site Manager in controlling levels of planned and unplanned absence and take appropriateaction to ensure cover, as necessary, and manage reductions of unacceptable levels

Widnes, England, United Kingdom

• Identifying, developing and qualifying new business opportunities with decision-makers• Initiating outbound telephone, email and social contact with these potential customers• Qualifying and closing sales appointments with these potential customers for our clients• Designing and creating new products to fulfil customers’ needs• Help to re-launch e-commerce website which has had over 850+ orders and £78K+ revenue since July

Widnes, England, United Kingdom

• Overseeing a team of people working from home on a variety of projects and Managing the transactionsof Pre-owned sales throughout the conversion of deals• Initiating ideas and the creation of marketing campaigns and Supporting the product knowledge basemonitoring and measuring results to feed and increase our customer community• Create and analyse meaningful data from the client base, sales performance and stock levels to enableinformed commercial decisions to drive sales.• Worked with internal and external businesses and led cross-functional teams to develop intricatebusiness plans• Collected data and performed customer needs analysis

Widnes, England, United Kingdom

• Implemented process improvement to shape organizational culture, optimize procedures for higherefficiency and help the company evolve and grow.• Worked in matrix management environment with oversight of Team Leaders, operations, humanresources, safety and compliance• Reduced process bottlenecks by training and coaching employees on practices, procedures andperformance strategies• Advanced productivity KPIs to achieve key business goals and objectives• Responsible for the development of the team performance and to raise the standards of thedepartments via performance management, identifying training needs, and PDRs• Plan, coordinate and manage the smooth flow of approx 1000 orders each day through the warehouse

Runcorn, England, United Kingdom

• Manage my caseload of Financial Services complaint files• Investigate and collate all the relevant information to help make a fair decision• Liaise with customers over the phone, in writing and Via Email• Professional and friendly communication with a genuine desire to deliver an outstanding service• Have an eye for detail and can analyse data, problem solve and make effective decisions

Liverpool, England, United Kingdom

• Maintained current knowledge of applicable sales and product changes to provide the best possibleservice for all customer needs• Listened to customer details and offered matching solutions to meet a wide range of requirements• Demonstrated features, answered questions and offered solutions.• Quickly adapted training plans for client needs, keeping timelines, and desires in mind• Delivered instructional presentations on equipment use, focusing on efficiency and safety• Recruited and trained new members of the sales team