• Provide performance guidance and proactive leadership to assigned managers and staff.• Support implementation of digital tools & systems to manage specifications and process data.• Coordinate training initiatives to support process updates.• Lead process improvement initiatives by analyzing performance data, determining root causes and applying corrective actions.• Research and development of new processes and technology.• Remain current in latest discipline-specific techniques, practices and design standards.• Collaborate with professionals from a variety of disciplines to provide future ready solutions for clients.• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures.

• Assist in developing program objectives, strategies, and plans to achieve program goals.• Identify potential risks and issues within the program and work with the team to develop mitigation strategies.• Help manage program resources, including budgets, staff allocation, and equipment.• Assist with monitoring the progress and performance of program activities and evaluating their effectiveness.• Maintain detailed records, reports, and documentation related to the program's activities and outcomes.• Develop and manage program schedules, ensure milestones and deadlines are met.• Exemplary communication and analytical skills; tenacious on topics of strong expertise.• Well organized and methodical in approach to completing assignments.• A quick study and easily picks up on new concepts. Open to new learning opportunities and makes good use of online resources.• Written documentation (reports, emails, process diagrams, letters and general correspondence) are well thought out, thorough and professional in all regards.• Very involved in program work, managing the selection and assignment of sub-contractors for field data collection and design aspects of projects.• Ensure that organizational operating processes are sufficient and follow program specifications.• Perform process improvement procedures including as-is/to-be analysis.• Collaborate with cross-functional & multi-disciplinary teams, leads and PMs for milestone progress tracking• Support the development and distribution of training materials/sessions for program participants or team members.• A reliable source of knowledge; assisting in decision-making processes. • Ensure that program activities and deliverables meet quality standards and requirements.• Ensure that the program operates within legal and regulatory frameworks.• Uphold high ethical standards and promote ethical behavior within the program.• Strive for continuous improvement of program processes and outcomes.

• Ensure project scope is well-defined and manage it's changes effectively.• Liaise with extensive teams of municipalities, consultants, contractors, clients and public.• Integrate and coordinate with multi-disciplinary teams as required to complete project tasks.• Create and manage complex & realistic project schedules to meet deadlines.• Document control - develop and maintain logs, registers and other tables for tracking purposes (update and maintain project schedules, track budgets, and documents with outcomes)• Oversee project finances, tracking expenses, and ensuring cost control.• Coordinate meetings and associated materials for discussion/presentation; prepare agendas and minutes• Direct, supervise, and mentor AutoCAD, Civil 3D drafting staff to complete engineering drawings.• Conduct field support with respect to civil constructability, network equipment setup and commissioning as required.• Maintain clear and consistent communication with stakeholders and team members. Highly effective in both written and verbal correspondences.• Prepare regular progress reports (scorecards) and project status updates for stakeholders.• Effectively manage changes to project scope, schedule, and resources accurately.• Assign tasks and resources appropriately to maximize productivity.• Identify areas for self-improvement and implement lessons learned.• Encourage knowledge sharing/exchange among team members and foster a learning culture.• Aware of emotions and able to manage interactions accordingly.• Able to bounce back from setbacks and keep the team motivated.• Client relationship building and management including but not limited to taking part in business development activities, establishing project budgets and schedules, etc.• Ensure that project deliverables are met in a timely manner to a high quality including engineering stamped drawings and reports.• Oversee project closure, including final deliverables, lessons learned, and stakeholder feedback.

• Lead build partners in the infrastructure build process.• Review and negotiate contracts with vendors, subcontractors, and suppliers.• Conduct regular site inspections to assess progress and compliance with all governmental, environmental and utility specifications. • Obtain and observe fulfillment of permitting requirements with organizations performing network delivery activities.• Ensure projects are completed on time by closely tracking progress and adjusting schedules as necessary.• Prepare and present regular progress reports to stakeholders.• Ensure work orders are completed according to approved contract scope, specifications, and schedules.• Implement outside plant infrastructure across various public & private markets.• Verify worksite safety is followed. Promote safe working environments through field visits and coordinate onsite safety orientations as necessary.• Source and acquire materials, equipment, and services required for construction projects.• Handle change orders and variations while minimizing disruptions to the project.• Optimize the allocation of manpower, machinery, and equipment on the construction site.• Strong communicator, providing build project status summaries and post-mortem analysis as necessary.• Identify potential risks and develop contingency plans to mitigate their impact on the project.• Thoroughness in interpreting designs and drawings for contractors. (page flip, walk-through)• Track RFIs, Shop Drawings, As-built drawings and other project organization assets.• Analyze financial documents to ensure accuracy and identify saving opportunities• Exercise independent judgment and initiative when interpreting policy in the planning and implementation of work.• Ensure project work is completed to the Project Quality Program (PQP).• Resourceful and creative in resolving construction challenges.• Oversee project closeout activities, including final inspections, punch lists, and handovers.

• Set the overall design direction and ensure that it aligns with the project's goals and objectives.• Participates in the hiring process to onboard skilled designers who can contribute to the team's success.• Champion the Design Quality Management Plan for the engineering design team.• Manage design activities and oversee design development of technical team, including integration of security systems, intelligent traffic systems, internet provider systems, IT systems and rail systems.• Designer of Record for construction assignments. Create and review design work to ensure it meets the required standards of creativity, functionality, and aesthetics.• Prepare calculations, engineering design plans, technical reports, specifications and cost estimates• Monitor and control design-related expenses to ensure projects remain financially viable.• Conduct market research and stay up-to-date with industry trends to influence design decisions.• Provide mentorship and training to junior staff in support of their professional development.• Have direct involvement in making & approving engineering decisions during the design and construction phase(s).• Oversee design projects from conception to completion, ensuring they stay on schedule and within budget.• Lead value engineering workshops and constructability analysis with clients & discipline leads to assess project risks & viability.• Serve as the liaison with utility owner personnel, to determine the best routing of primary telecom system services.• Meet with zoning and permitting stakeholders to best understand jurisdictional approval requirements, and identify any opportunities for timeline reduction. Track and manage the status of all needed approvals.• Review and approve construction bids and change orders. Provide support as needed to the general contractor during all phases of construction• Present design concepts and proposals to clients, stakeholders, and company executives.

International Communications Specialist with expertise in IT, Project Management, and Construction Management (OSP/ISP - design, permitting, security & safety). • Public agency experience includes: Ministries of Transportation (AB. & ONT. CAN), MDOT (USA), ODOT (USA), WASHDOT (USA), Parks Canada, CBSA, FDA, FWS, ENWIN, USDA and USCBP• Systems design portfolio includes: Security, ITS, Railway, IT, FTTx, BAS, Bridges, SCADA, Lighting, Tolling, WiFi, ISP• CISD (Canadian Industrial Security Directorate), Secret Level clearance. Can perform sensitive government contract work.• Well experienced in multi-agency regulatory requirements (permit acquisition, utility crossing agreements, master agreements, construction safety)• Familiar with unique communications standards & codes of multiple countries.• Wide-spectrum of project work in both private and public developments: commercial (hotels, theaters, shopping centers, office buildings), and municipal-owned public sites (recreation centers, parks, swimming pools, skating rinks, tourism centers, hospitals and bridges).• Attend on-site & off-site meetings as required for clients, vendors and contractors• Design & calculate conceptual and detailed communications designs for civil construction• Experienced with complex application processes for utility placements: right-of-ways, highways, corridors, easements, environmentally protected lands, ancient burial sites, fisheries, landscaping and other conflict resolution scenarios.• Perform infrast. audits as necessary• Responsible for providing analysis and recommendations to support strategic directions, as well as implementation management of enterprise and municipal telecommunications systems • Guide, review and approve designs and specifications (QA & QC, redline markups)• Research new technologies (ex. fibre-in-gas) and coordinate with systems interface teams (other engineering disciplines, project managers and clients).• Track, manage and lead project activities

Provide exceptional managed IT support for small and medium businesses.• Assist with the on-boarding process of new employees to the organization. Provide mentorship and training; supporting others through technical difficulties and assisting people with both hard & soft skill gaps.• Help build team camaraderie and lasting relationships by participating in company initiatives and acting Treasury of the Social Committee • Develop and maintain healthy professional relationships with a wide scope of vendors and key stakeholders such as: business owners, software/hardware representatives, engineers, field technicians, etc.• Create and maintain detailed documentation of processes, software licenses and configurations for future reference.• Proficient working knowledge of MSP N-Central remote desktop software• Configure/Troubleshoot/Educate clients on the usage of VPN connections• Setup, maintain, reset user and computer profiles in Windows Active Directory• Configure and troubleshoot Group Policy Objects• Help clients regain optimal PC performance by completing full computer analysis of software, and hardware configurations.• Install/repair, train and support users to effectively use Microsoft and Apple products as well as many third party programs.• Address licensing and billing inquiries for expiring: domains, SSL security certificates, Microsoft products and third party software applications.• Manage Office 365 subscriptions and deployments, including the administration of Exchange Online and Skype for Business.• Detect/remove spyware, viruses and help eliminate phishing attempts (blacklist/whitelist configurations of email addresses and domains).• Learn proprietary software and perform training/rollouts for end users and colleagues • Network Operations Center: Monitor critical system alerts and restore functionality (servers and backups). Prepare post-mortem reports for Management team and key client stakeholders impacted by events.

• Accountable for project coordination: project cost estimations, RFP processes, managing budgets, quality assurance and time-lines to see projects through to successful completion. Shaw planner for Edmonton LRT, Walterdale Bridge, amongst other high visibility projects. • Responsible for jobs ranging in budget from $10k - $1.6M.• Obtain appropriate construction/municipality permitting (ULAs, Alberta Transportation, pipeline crossings, etc.) and negotiate with external vendors to support aerial, underground and wireless designs.• Utilize AutoCAD/SpatialNet/Microstation for field designs and application drawings.• Work with key external stakeholders (municipalities, engineering firms, contractors) towards the development of new commercial and residential subdivisions.• Perform field checks with third-party representatives to identify equipment configuration and installation, as per engineering specifications.• Maintain database records and mapping for tracking and reporting design progress.• Develop and implement long term strategies such as: node splits and infrastructure relocates with internal teams to prevent consumer congestion of our network.• Successfully assisted in launching the Shaw Go WiFi service across northern Alberta.

• Analyzed quality of service and maintained network integrity by: - Manually configuring internet and phone hubsite-level routers through Unix based command line scripts - Administrating and monitoring interruptions of plant work to improve/repair coaxial and fiber optics through planned change controls• Successfully designed and implemented an auditing process to proactively identify potential RF problems before they becameknown issues• Created detailed daily operation reports for key stakeholders, to hold accountability for plant outages• Provided mentorship to colleagues through workplace shadowing, one-on-one meetings, and sharing best practices.• Developed and implemented energy efficiency standards

Entry level position, offering customers technical guidance via phone conversation. Support was provided across all flagship services of Shaw Communications including: cable TV, telephony, internet & WiFi.

Primarily worked on the premium fee based service team "Dell On Call". This was a call centre team dedicated to American customers requiring remote software support.