Liam Mcivor Email and Phone Number

I am a Business Management Apprentice, on the PwC Flying Start Business Management Higher Level Apprenticeship programme.Alongside my employment with PwC over the next 4 years, I will complete a BScUndergraduate Degree, in Leading on Customer Operations at Ulster University. Throughout my time at PwC and my education at Ulster University, I expect to learn the crucial skills and expertise required, to succeed in the professional services industry and to provide clients with exceptional customer experiences and results.Within my role working as a Customer Assistant within Marks and Spencer, I have had the opportunity to develop my expertise and understanding in the areas of; high-quality customer service provision, proficient customer and colleague communication skills, customer liaison skills, efficient team working capabilities, as well as the importance of efficient management, in ensuring that key roles and procedures are delegated correctly. I have developed an adept understanding of key business processes and functions, through completing a Level 3 BTEC National Extended Certificate qualification, within Business and this will allow me to better understand key business processes and terminologies within my training, as a Higher Level Business Management Apprentice within PwC. Additionally, through completion of an A-Level within Digital Technology, this has allowed for me to have a thorough understanding and development, of key skills and principles used within digital technology processes, which will allow me to better avail of digital applications and digital processes within my role.